Medical Assistant/Patient Service Specialist

Boston Medical Center (BMC); Easton Center (MA); Presencial; USD 24.000 - 33.000; Jornada completa

Descripción de la vacante

Boston Medical Center is seeking a Medical Assistant / Patient Service Specialist in Dermatology to support physicians and patients in an ambulatory setting. You will prepare patients, take vitals, enter data into the EMR, and assist with both clinical and administrative tasks to ensure smooth visits.

The role requires strong customer service, excellent communication, and the ability to work semi-independently within a busy clinic.

Formación

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsabilidades

• Assist providers in ambulatory care and support patient during visits.
• Room patients and prepare for provider visits.
• Take vital signs and document in EMR accurately.
• Record patient history, chief complaint, and pharmacy information in EMR.
• Obtain consents and complete forms for visit types.
• Perform in-office testing and controls as needed.
• Chaperone providers as required.
• Stock exam rooms and monitor supply expiration.

Conocimientos

Customer service

Communication

Interpersonal skills

Independent worker

Educación

High School Diploma or equivalent

Medical support program preferred

Herramientas

Athena EMR

Microsoft Office

Descripción del empleo

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

Position: Medical Assistant /Patient Service Specialist

Department: Dermatology

Schedule: Full Time

Key Responsibilities

ESSENTIAL RESPONSIBILITIES / DUTIES:

Clinical

• Works close with providers to assist in delivering world class care to patients.
• Room’s patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing as needed. Required to perform controls on certain in office tests.
• Chaperones Providers as required.
• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Follows scheduling rules and direct schedules patient visit.
• Performs pre visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Responsible for managing assigned work queues
• Must be able to work independently with little supervision.
• Adheres to all BMC South policies.
• Always uses discretion to ensure patient confidentiality.
• Flexibility to float to other medical specialties
• Performs all other duties as requested.

JOB REQUIREMENTS

• Strong customer service
• Excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred. (Athena a plus)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.
• Education from approved medical assistant/medical secretary program or equivalent preferred.
• One to three years as a medical assistant, medical secretary preferred.

Compensation Range

$17.07- $24.04
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans