Medical Assistant & Patient Service Representative

Advocate Aurora Health; Rome (GA); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health in the United States is seeking an Imaging Support role to assist patients undergoing radiology exams. You will prepare patients, operate radiology computer systems, and coordinate with radiologists, technologists, and physicians to ensure smooth workflow.

You will also prepare rooms, maintain equipment, handle patient information, and support MRI screening documentation while delivering high-quality patient care in a fast-paced environment.

Qualifications

• Must be able to obtain BLS for Healthcare Providers before hire or as required by department.
• No prior experience required; training provided.
• Competent with IV insertion and venipuncture as department needs.

Responsibilities

• Assist patients preparing for exams and provide basic procedural instructions.
• Transport and escort patients, families, and visitors as needed.
• Operate radiology computer systems to generate requisitions and check schedules.
• Prepare exam rooms, stock supplies, and maintain equipment.
• Greet patients, answer routine inquiries, schedule appointments, and relay messages.
• Act as liaison between ordering physician, radiologist, and technologist.
• Provide radiology reports/images upon request and manage health information records.
• Document observations and communicate patient needs to the health care team.
• Perform routine maintenance and quality checks on imaging equipment.
• Assist with MRI implant screening and documentation.
• Demonstrate age-appropriate care and adherence to department policies.

Skills

IV insertion

Venipuncture

Excellent communication

Customer service

Organization

Computer skills

Team collaboration

Education

GED/HSED/HS diploma

Tools

Radiology computer systems

Email/CRM software

Job description

Major Responsibilities:

• Assists patient in preparation for exam, provides basic instruction to patients regarding routine procedures, transports patients between exam rooms/departments and escorts patients, families, and visitors if department needs require.
• Uses radiology computer systems to generate requisitions, check schedules, and obtain pertinent patient information as needed.
• Organizes and prepares exam rooms and work areas, including cleaning, stocking, ordering supplies, and maintaining equipment, based on department need.
• Greets patients and visitors and responds to routine requests for information, reports or film loans. Promptly answers telephone, screens calls, schedules patient appointments, and takes messages, if department needs require.
• Acts as a liaison between ordering physician, radiologist, and technologist.
• Provides radiology reports and/or radiographic images to staff, physicians, patients and/or family upon request. Files, retrieves, and releases health information records and films. Compiles film jackets/discs and completes required forms/documentation.
• Documents requested information and promptly communicates observations, concerns, and needs of the patient with physicians and other members of the health care team.
• Completes routine maintenance and quality monitoring of imaging equipment using appropriate technique when cleaning, sterilizing and caring for instruments and other equipment, based on department need.
• Assists with the screening and documentation of MRI implants based on department need.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards

Licensure, Registration, and/or Certification Required:

Basic Life Support (BLS) for Healthcare Providerscertification issued by the American Heart Association (AHA) required upon hire unless department leader has determined it is not required.

Education Required:

• Certificate of General Educational Development (GED) or
• High School Equivalency Diploma (HSED), or
• High School Graduate.

Experience Required:

No experience required

Knowledge, Skills & Abilities Required:

• Competent in IV insertion and venipuncture, based on department need.
• Excellent communication skills including the ability to effectively communicate with a variety of patients, staff and physicians.
• Excellent customer service and organizational skills.
• Intermediate computer skills including experience in using computer applications/systems and electronic mail.
• Must be able to follow directions and work well both independently and with technologists, physicians, and patients.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, lift, squat, bend, twist and reach above the shoulders throughout the workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 20 lbs. over the head.
• carry up to 40 lbs. a reasonable distance if department needs require.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present if department needs require.
• Must have functional speech, vision, hearing, and touch with the ability to use fine hand manipulation skills for procedures or other functions.
• May be exposed to the following hazards on a frequent basis: mechanical, radiation, and electrical as well as blood and body fluids; therefore, protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.