Medical Assistant / Patient Care Coordinator II, Oncology - Castro Valley

Stanford Health Care; Castro Valley (CA); On-site; USD 46,000 - 52,000; Full time

Job summary

Stanford Health Care in Castro Valley, CA is seeking a PCC II to support daily clinic operations and patient care. You will develop clinical skills, handle check-in/out, room patients, assist with labs and vaccines, and coordinate care between providers and patients.

The role requires a High School Diploma or GED and approved medical assisting training or certification. Prior experience in a medical setting and BLS certification are preferred, with a focus on accuracy, safety and excellent

Qualifications

• High School Diploma or GED with medical assisting program or equivalent training.
• Completion of a medical assistant program or certification per California standards.
• Experience in medical office workflows and patient care coordination.

Responsibilities

• Complete disability paperwork and maintain medical records.
• Measure vital signs and assist with patient rooming and specimen collection.
• Assist providers with medication reconciliation and routine procedures (EKG, ear lavage, etc.).
• Manage check-in/out, virtual rooming, vaccine administration and point-of-care testing.
• Coordinate communication between provider, patient and staff; manage CRM/In-Basket.

Skills

Medical terminology

Coding & billing regulations

Computer skills

Communication skills

Problem solving

Customer service

Teamwork

Follow SOP

Clinical care skills

Continuous learning

Population health concepts

Inventory methods

Education

High School Diploma or GED

Medical assisting program certificate

Medical assistant training by physician or podiatrist

Medical assistant certification by California MA Board

Tools

HealthStream

CRM/In-Basket

Job description

**A Brief Overview** As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They should exercise judgment within defined guidelines to determine appropriate actions. The PCC II responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within our care delivery team. **What you will do*** Key responsibilities include but are not limited to:* Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.* Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.* Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.* Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.* Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.* Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.**Education Qualifications*** High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization**Experience Qualifications*** At least one year of overall experience (Including external experience) Required**Preferred Knowledge, Skills and Abilities*** • Knowledge of and ability to use and apply medical terminology in performing his/her duties. • Knowledge of coding and billing regulations. • Knowledge of computer systems and software used in functional area. • Ability to speak and write effectively at a level appropriate for the job. • Ability to solve problems and identify solutions. • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. • Ability to work independently as well as an integral part of the patient care team. • Ability to follow instructions and standard operating procedures. • Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. • Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) • Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. • Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices**Licenses and Certifications*** American Heart Association Basic Life Support (BLS) certification**These principles apply to ALL employees:** **SHC Commitment to Providing an Exceptional Patient & Family Experience** *Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective:* * Know Me: Anticipate my needs and status to deliver effective care* Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health* Coordinate for Me: Own the complexity of my care through coordination**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in****all of****its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**Base Pay Scale: Generally starting at $33.72 - $37.95 per hour