Medical Assistant - Patient Care & Coordination

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Cincinnati Children’s Office of Academic Affairs and Career Development seeks a Medical Assistant to support patient care and the flow of patients and families. The role involves coordinating care, assisting with exams, and maintaining accurate records in alignment with family-centered care models.

The position emphasizes collaboration with care providers, efficient data management, and responsive patient education.

Qualifications

• High school diploma or equivalent.
• 2+ years of MA experience.
• CMA - Certified Medical Assistant (AAMA) OR RMA - Registered Medical Assistant (AMT) OR CCMA - Certified Clinical Medical Assistant (NHA)

Responsibilities

• Patient Care- Coordinate and assist with patient care and flow of patients and families. Monitor individual patient cycle times to ensure timeliness of patient visits and room turnover. Proactively identify problems and develop or contribute to solutions. Assist co-workers after completion of own duties. May function as a departmental liaison or resource. Provide technical expertise and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Customer Service- Customer Service: Serve as a customer advocate to best support and meet the needs of patients and families. Respond quickly to family requests and concerns and interact with customers utilizing a courteous, attentive and conscientious customer focus. Provide appropriate education/information to patients and/or families.
• Collaboration- May serve as a major support or lead on departmental processes, projects and policies. Work collaboratively/cooperatively with others to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges other’s skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Model and promote a positive and professional work environment/atmosphere.
• Data Management- Manage records per department policy. Assist with collection of data for various forms. Acquire consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing- Manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s Office of Academic Affairs and Career Development seeks a Medical Assistant to support patient care and the flow of patients and families. The role involves coordinating care, assisting with exams, and maintaining accurate records in alignment with family-centered care models.

The position emphasizes collaboration with care providers, efficient data management, and responsive patient education.