Medical Assistant — Patient Care & Clinic Support

Eisenhower Health; Rancho Mirage (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous benefits package

Matched retirement plan

Job summary

Eisenhower Health in California is seeking an organized healthcare support professional to assist patients, collect medical histories, and ensure efficient clinic operations. You will document in the EMR, support providers with diagnostics, and manage referrals and scheduling.

Strong communication and empathy are essential for delivering patient-centered care. Join a facility known for comprehensive services and a supportive team environment, with opportunities to work across multiple

Qualifications

• Written and verbal communication skills are essential for accurate patient interactions.
• Ability to organize information or data to facilitate easy retrieval and use.
• Empathy and respect in all interactions with patients and visitors.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in electronic health record (EHR); records information accurately and timely in EHR.
• Assists providers by ensuring that appropriate preparation, examination and diagnostic testing occur without error and without delay.
• Processes patient referrals to other provider offices.
• Prepares patient electronic medical record (EMR) charts timely and accurately.
• Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
• Places order for films, labs and other studies as appropriate, timely and accurately.
• Collaborates with patient scheduling and schedules patients as needed.
• Answers all patient questions and requests timely and appropriately.
• Faxes and copies necessary information to insurance companies, other provider offices and facilities as necessary.
• Responds to patient pharmacy requests in collaboration with providers.
• Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
• Maximizes use of free time between patients by cleaning and stocking rooms, copying documents and filing; assists with medical and office supplies inventory and/or ordering.
• Obtains provider or patient signatures on appropriate documents.
• Accepts responsibilities only within scope of practice.
• Maintains and practices professional boundaries with all patient interactions.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to effectively communicate in a positive and professional manner
• Critical thinking skills
• Self-starter; driven to take action without needing prompting
• Ability to communicate and interpret using medical terminology
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Skills

Written and verbal communication

Empathy and patient service

Medical terminology

Tools

EHR systems (EMR)

Job description

Eisenhower Health in California is seeking an organized healthcare support professional to assist patients, collect medical histories, and ensure efficient clinic operations. You will document in the EMR, support providers with diagnostics, and manage referrals and scheduling.

Strong communication and empathy are essential for delivering patient-centered care. Join a facility known for comprehensive services and a supportive team environment, with opportunities to work across multiple