Medical Assistant - OPD TWIG

103 Rochester General Hospital; United States; On-site; USD 37,000 - 42,000; Full time

Job summary

Rochester Regional Health's Riedman Health Center is seeking a Medical Assistant to support patient care and daily operations. The role involves clinical tasks like vital signs, EKGs, phlebotomy, and health maintenance, plus administrative duties such as scheduling, insurance verification, and billing.

Ideal candidates have strong customer service and communication skills, with an associates degree or Medical Assistant Certification preferred.

Qualifications

• Associates degree preferred.
• 2 years of pre-hospital care activities or acute/critical care experience preferred.
• Strong customer service, computer, and communication skills.
• Medical Assistant Certification preferred.
• 1 year experience with frail, elderly population preferred.

Responsibilities

• Conduct pre-visit planning, close care gaps and complete health maintenance and registry work.
• Obtain and document vital signs, history, and screenings; report abnormalities.
• Perform EKGs, phlebotomy, point-of-care testing, and collect specimens for external testing.
• Assist providers and nursing staff during procedures and clinical care activities.
• Review and pend medication refills; assist with prior authorizations and patient forms.
• Maintain exam/treatment rooms and equipment; stock, clean, calibrate and sterilize.
• Order and track clinical supplies; assemble information packets and support provider communications.
• Support patient flow, scheduling, referrals, insurance verification, and phone management.
• Escort patients to labs/radiology and manage communications with MyCare.
• Manage medical records through abstraction, scanning and filing health maintenance/test reports.
• Process payments and charge entry; manage non-clinical supplies and mail.

Skills

Customer service

Communication

Vital signs

Phlebotomy

EKG

Point-of-care testing

Medical records

Education

Associates degree

Medical Assistant Certification

Tools

EMR systems

Job description

Job Title: Medical Assistant Department: OPD/TWIG Location: Riedman Health Center Hours Per Week: 40 Schedule: M-F 830-5

SUMMARY

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

RESPONSIBILITIES

Clinical Support

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work. Obtain and document patient vital signs, history, and screenings; promptly report abnormalities. Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing. Assist providers and nursing staff during procedures and clinical care activities. Review and pend medication refills and provider orders; assist with prior authorizations and patient forms. Provide patient education and instructions under provider or RN guidance. Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation. Order and track clinical supplies; assemble information packets and support provider communications.

Patient Interaction & Administrative Duties

Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management. Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up. Escort patients to ancillary services (e.g., lab, radiology) as needed.

Team & Practice Support

Manage medical records through abstraction, scanning, and filing of health maintenance and test reports. Compile data from patient records for quality assurance and improvement activities when requested. Process payments and charge entry; manage non-clinical office supplies and distribute mail. Perform other duties as assigned to ensure smooth practice operations.

PREFERRED QUALIFICATIONS

• Associates degree preferred.
• 2 years of pre-hospital care activities or acute/critical care experience preferred
• Strong customer service, computer, and communication skills
• Medical Assistant Certification preferred

For Elder ONE Employment

1 year experience with frail, elderly population preferred

PHYSICAL REQUIREMENTS

Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20-50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $17.85 - $20.00

CITY: Rochester POSTAL CODE: 14621

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.