Medical Assistant - Nursing Support Services

Providence Swedish Medical Center; Olympia (WA); On-site; USD 66,679,000 - 102,670,000; Full time

Job summary

Providence Swedish Medical Center in Olympia, WA is seeking a Patient Care Coordination Medical Assistant to join the ambulatory care team. You will manage centralized calls, electronic messages, and care coordination activities, ensuring timely communication and accurate EHR documentation.

The role focuses on patient experience, continuity of care, and efficient workflows; you will escalate clinical concerns to licensed staff as needed.

Qualifications

• Coursework/Training: Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants
• Coursework/Training: Graduate of a registered medical assistant apprenticeship program
• Coursework/Training: Has completed two years of medical training in the United States Armed Forces
• Coursework/Training: Minimum one year of work experience as a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration
• Upon hire: Washington Medical Assistant Certification
• Within 30 days of hire: National Provider BLS - American Heart Association
• 6 months of Healthcare experience
• 6 months of Medical Assistant experience
• Upon hire: National Medical Assistant Certification

Responsibilities

• Manage centralized calls, electronic messages, and coordination activities for ambulatory care patients.
• Ensure accurate documentation in the electronic health record (EHR).
• Escalate clinical concerns to licensed clinical staff as needed.
• Support frontline care teams to promote patient experiences and efficient workflows.

Skills

Vital signs

Injections

Medication administration

Education

Washington Medical Assistant Certification

MA program graduate

Job description

Description

The Patient Care Coordination Medical Assistant serves as a key member of the ambulatory care team, supporting primary care patients through centralized management of incoming calls, electronic messages, and care coordination activities. This position is responsible for addressing patient inquiries within Medical Assistant scope of practice, facilitating timely communication between patients and care teams, and ensuring accurate documentation in the electronic health record (EHR). The role promotes exceptional patient experiences, continuity of care, and efficient workflow management while ensuring that clinical concerns requiring assessment or triage are appropriately escalated to licensed clinical staff.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group Southwest Washington and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Coursework/Training: Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants Or

• Coursework/Training: Graduate of a registered medical assistant apprenticeship program Or

• Coursework/Training: Has completed two years of medical training in the United States Armed Forces Or

• Coursework/Training: Minimum one year of work experience as a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration Or

• Upon hire: Washington Medical Assistant Certification

• Within 30 days of hire: National Provider BLS - American Heart Association

• 6 months of Healthcare experience

• 6 months of Medical Assistant experience

Preferred Qualifications:

• Upon hire: National Medical Assistant Certification

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 461091
Company: Providence Jobs
Job Category: Patient Care (Non-Acute)
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Clinical Support
Department: 3032 ADMINISTRATION WA PMG UNION HEIGHTS
Address: WA Olympia 1018 Capitol Way 301
Work Location: Union Heights-Olympia
Workplace Type: On-site
Pay Range: $23.27 - $35.60
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.