Medical Assistant - Neurology Clinic (Baptist)

ochsner; New Orleans (LA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Ochsner seeks a dedicated professional to lead staff development and training, ensuring smooth patient flow and high-quality care. The role involves coordinating with clinicians, preparing patients for exams, and supporting procedures under supervision.

Qualifications include a high school diploma (preferred formal training or Medical Assistant program) and BLS certification, with strong data entry and communication skills for effective teamwork.

Qualifications

• Requires a High School diploma or equivalent; preferred completion of a formal training program or Medical Assistant program.
• Basic Life Support (BLS) certification is required.

Responsabilités

• Enables operations by effectively managing the patient flow in and out of exam rooms.
• Retrieves and collates patient information for the Provider and communicates pertinent patient-related information to the Physician.
• Performs vital signs and other screenings and assists with procedures under supervision.
• Prepare patient for exam and answer questions about procedures.
• Ensures patient questions are addressed and coordinates with departments to schedule/transfer appointments.
• Maintains exam rooms and equipment; supports compliance with policies and privacy standards.

Connaissances

Data entry

Windows apps

Interpersonal skills

Customer service

Verbal communication

Written communication

Formation

High School diploma or equivalent

Medical Assistant program (preferred)

Formal training program (preferred)

Outils

Windows OS

Clinical software

Description du poste

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job, under general supervision, leads all operational functions related to staff development/training. Assists This job in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers Education

Education

• Required - High School diploma or equivalent
• Preferred - Completion of a formal training program, Medical Assistant program

Work Experience

• Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

• Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skills

Job Duties

• Enables operations by effectively managing the patient flow in and out of exam rooms.
• Retrieves and collates patient information for the Provider and communicates pertinent patient-related information to the Physician.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions.
• Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
• Ensures patients' questions are addressed either while at the appointment or via phone as part of preparation or follow up for appointments, procedures, etc., within an appropriate time frame.
• Ensures the patient receives necessary prescriptions, materials, handouts, etc. and escalates any patient concerns to a Licensed Healthcare Provider as appropriate.
• Cleans, stocks and maintains exam rooms, procedure rooms, workstations, instruments and equipment.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior as needed to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3