Medical Assistant/Medical Home Coordinator

TriHealth; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive shift differentials

Professional growth opportunities

Comprehensive benefits package

Job summary

TriHealth in Cincinnati is a Medical Assistant/Medical Home Coordinator role in a primary care setting, supporting patient-centered care with strong clinical skills and proactive coordination.

You will perform rooming, pre-visit planning, manage messages, and assist in transitions of care while collaborating with physicians and care teams. M.A. certification and CPR are required.

Qualifications

• Must be certified or registered medical assistant (RMA, CAN) per certifying bodies.
• Certification in CPR required.
• Experience in a physician practice or related field preferred.
• Knowledge of EMR and medical coding/billing encouraged.
• Ability to manage medical office clerical/front office tasks.

Responsibilities

• Demonstrates proficiency in rooming adult and pediatric patients and performing clinical procedures.
• Documents rooming information, calls, orders, prescriptions, and workflow tasks; handles MyChart messages.
• Demonstrates clinical competency after orientation and annually.
• Maintains knowledge of population health and supports wellness and chronic disease management.
• Understands preventive medicine schedules, wellness visits, labs, and immunizations; communicates care gaps.
• Participates in ongoing education to support clinical development.
• Supports the care continuum by coordinating with wrap-around services and coaching patients.

Skills

Clinical skills

Customer service

Communication

Teamwork

Decision making

Education

Medical Assistant certificate

Tools

EMR software

Practice management software

Medical coding/billing

Job description

Join TriHealth as a Medical Assistant/Medical Home Coordinator, where you'll support compassionate, patient‑centered care through strong clinical skills and proactive coordination. Be part of a trusted TriHealth practice that values teamwork, growth, and a supportive environment-where your work truly makes a difference for patients and the community.

Location:

8040 Princeton Glendale Rd, West Chester Township, OH 45069

Schedule:

Full time, day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field
• Equivalent experience accepted in lieu of degree
• Must be certified or registered medical assistant
• Must maintain this certification and registration status Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)
• Medical office flow, especially the clerical/front office tasks
• Ability to make quick decisions based on well thought out consequences/results
• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged

Job Overview:

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre‑visit planning for the practice's patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job‑related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities:

• Demonstrates proficiency in the rooming process for adult and/or pediatric patients, including clinical procedures, immunizations, venipuncture, point‑of‑care testing, and proper use of medical equipment while following all protocols and policies.
• Provides accurate and complete documentation of rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; addresses phone and MyChart messages promptly and escalates issues as needed.
• Demonstrates clinical competency after orientation and annually.
• Maintains knowledge of population health and embraces wellness, prevention, and chronic disease management; participates in strategies to close care gaps through pre‑visit planning, daily huddles, and communication with physicians.
• Understands adult and/or pediatric preventive medicine schedules, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identifies and communicates care gaps, utilization, and chronic disease needs.
• Participates in ongoing education such as Lunch and Learns and other training opportunities to support continued clinical development.
• Supports the longitudinal care continuum by collaborating with wrap‑around services (behavioral health, complex care nursing, social work, CHWs, etc.), providing community resources, and coaching patients on wellness and chronic disease management.

Working Conditions:

• Climbing - Occasionally
• Concentrating - Consistently
• Hearing: Conversation - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting Lifting 50+ Lbs - Occasionally
• Lifting 11-50 Lbs - Rarely
• Pulling - Occasional
• Pushing - Occasional
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Occasionally
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reas