Medical Assistant (MA)

OrthoIndy Northwest; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoIndy Northwest in Carmel, IN is seeking a Medical Assistant to serve as the liaison between patients and physicians, guiding them from check-in through discharge and ensuring needs are met.

You will triage injuries, manage documentation in Allscripts, prepare daily schedules, assist with injections and wound care per instructions, and help maintain smooth clinic operations.

Qualifications

• HS diploma or GED required; vocational training preferred.
• Certification (AAMA, RMA, or EMT) must be obtained within 1 year.
• BLS certification preferred; no prior experience required.

Responsibilities

• Manages patient experience from check-in to check-out and escorts patients to the proper location.
• Triage and assesses patient injuries during intake; reviews Health History in Allscripts and reconciles data.
• Prepares daily schedules and ensures chart completeness including test results and referrals.
• Performs basic orthopedic procedures per instruction, including injections, splints, wound care, and kitting with durable medical equipment.
• Orders and inputs imaging orders; coordinates specimen pickup and processing; manages labs and orders.
• Provides patient education materials and updates provider protocols as needed.
• Stocks supplies and communicates shortages to management.
• Follows safety and HIPAA standards; participates in safety audits and meetings.

Skills

Communication skills

Patient interaction

Team collaboration

Allscripts

Education

HS diploma or GED

Certification within 1 year (AAMA/RMA/EMT)

Tools

Allscripts

Job description

Facility: OrthoIndy Carmel, IN

Department: Clinic Services

Shift Details: Monday-Friday shift between 7:30a-5:00p

Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

General Statement of Duties

The Medical Assistant is the liaison between the patient and the Physicians or their support staff. The position duties include following the patient from the time of arrival to their time of departure and making sure all the patient and Physician needs are met.

• Manages patient experience from check-in to check-out. Escorts patients to the proper location within the clinic while keeping patients informed throughout their visit of any delays. Oversees daily patient load for assigned physician(s) or clinic(s).
• Triages and assesses patient injuries during intake process. Ensures documentation accuracy and reviews Health History in Allscripts, including vitals, PMH, PSH, medications, allergies, immunizations, falls, pharmacy, referring physicians, primary care physicians, etc. Reconciles data upon each visit.
• Prepares daily schedules. Reviews charts prior to patient appointments. Ensures all needed information is in chart, including test results, referrals, lab results, etc. Takes initiative to retrieve needed information if information is missing.
• Performs basic orthopedic procedures per instruction, including drawing up injectables, performing duties of an orthopedic technologist including application of splints and durable medical equipment, knee immobilizers, grippers, slings, removing sutures and staples, assisting with wound care and dressing. Performs blood draws as requested. Coordinates OrthoBiologics injections with Support Services Department. Documents hyaluronic and steroid injections. Completes injection and sample medications logs.
• Orders and inputs patient imaging orders according to standard protocols. Monitors accuracy and performs safety precautions to minimize errors and overexposure to patients. Completes lab orders, UDS and genetic testing. Coordinates timely pickup and processing of stat specimens. Orders replacement supplies.
• Provides patient education at physician request. Obtains education materials from library of procedure, injection, and rehab protocols.
• Develops and revises provider protocols annually. Updates department leadership with edits and additions.
• Stocks assigned pod and ensures availability of necessary medical supplies. Communicates supply shortages to manager.
• Follows best-practice protocols, upholds company policies. Notifies department leadership of safety concerns. Adheres to all OSHA and HIPAA standards.
• Participates in clinic staff meetings, safety checklists, and reviews. Performs safety audits as assigned by department leadership. Attends annual clinic education fair. Responsible for maintaining active BLS certification and related certification or licensure from one of the approved programs. Maintains continuing education requirements.

Requirements

• High school diploma or general education degree (GED) required; specialty training beyond high school (e.g., vocational school) preferred.
• Related certification from one of the following: American Association of Medical Assistants, Registered Medical Assistant, Emergency Medical Technician must be obtained within 1 year of employment.
• BLS certification preferred.
• No prior experience necessary. Required: 1–2 years of experience preferred.

OrthoIndy is an Equal Opportunity Employer