Medical Assistant Lead - ENT Clinic

Advocatehealth; Greenfield (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Assistant Lead for their ENT Clinic. The role involves overseeing operations, supporting HR functions, and providing patient care. Ideal candidates will have relevant certifications and experience, along with strong leadership and communication skills.

Qualifications

• Typically 2 years of experience as a medical assistant.
• Basic Life Support (BLS) certification within 45 days if required.

Responsibilities

• Oversees daily operations for assigned staff, ensuring efficiency.
• Prepares patients for exams, performs interviews, records vital signs.
• Maintains clinic equipment, performs quality monitoring.

Skills

Leadership

Customer Service

Communication

Education

Medical Assistant certification

Completion of an accredited Medical Assistant program

Tools

Microsoft Office

Electronic Medical Records

Job description

Join to apply for the Medical Assistant Lead - ENT Clinic role at Advocate Health.

Responsibilities

1. Oversees daily operations for assigned staff, ensuring efficiency and productivity. Acts as an expert resource, resolves complex customer service issues, and assists with staffing schedules.
2. Supports human resources functions, including interviewing, staff development, performance feedback, and employee morale.
3. Prepares patients for exams, performs interviews, records vital signs, and updates health information.
4. Performs laboratory and clinical procedures following aseptic techniques and infection control guidelines.
5. Communicates effectively with patients, families, and the healthcare team, providing emotional support and ensuring smooth clinic flow.
6. Instructs patients on procedures, refers questions appropriately, and assists with procedures and surgeries.
7. Maintains clinic equipment, performs quality monitoring, and ensures proper sterilization and care of instruments.
8. Serves as a preceptor for new staff and students, and contributes to process improvements to enhance patient care and safety.
9. Provides age-appropriate care, demonstrating knowledge of growth and development principles.

Minimum Requirements

• Medical Assistant (CMA, CCMA, RMA, or NCMA) certification.
• Basic Life Support (BLS) certification within 45 days if required.
• Completion of an accredited Medical Assistant program.
• Typically 2 years of experience as a medical assistant, including injections, immunizations, EKG, vital signs, medication administration, aseptic technique, and infection control.

Skills and Abilities

• Leadership skills such as team building and delegation.
• Excellent customer service and communication skills.
• Intermediate computer skills, including Microsoft Office and electronic medical records.

Physical Requirements

• Ability to lift up to 50 lbs, perform fine manipulation, and operate all necessary equipment.
• Must be able to sit, stand, walk, lift, squat, bend, and reach frequently.
• Exposure to hazards such as blood and body fluids, requiring protective clothing.

This description provides a comprehensive overview of the role's responsibilities, requirements, and working conditions.