Medical Assistant Lead - Boise Latah

Terry Reilly Health Services; Boise (ID); On-site; USD 45,000 - 60,000; Full time

Job summary

Terry Reilly Health Services in Boise, ID is seeking a Medical Assistant Supervisor to lead a team of medical assistants within the Patient Centered Medical Home model. You will train staff, coordinate workflows, and ensure timely, quality care across medical, dental, and behavioral health services.

The role emphasizes strong communication, organizational skills, and cultural sensitivity to support a diverse patient population.

Qualifications

• Must be a graduate of an accredited Medical Assisting program and currently certified/registered.
• Minimum 3 years medical assisting experience.
• Strong customer relations and communication skills with service excellence.
• Ability to organize, prioritize, and coordinate multiple activities.
• Demonstrates cultural sensitivity and ability to work in a diverse team.

Responsibilities

• Coordinate a team of medical assistants and provide supervision and training.
• Ensure care coordination within Patient Centered Medical Home model.
• Oversee proactive care for patients with chronic conditions.
• Maintain high clinical outcomes through consistent procedures.

Skills

Verbal & written communication

Stress management

Analytical & problem solving

Multitasking ability

Computer skills

Team supervision

Education

Accredited Medical Assisting program

Certified/registered Medical Assistant

Tools

EHR software

Job description

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.

GENERAL RESPONSIBILITIES

The Medical Assistant Supervisor coordinates a team of medical assistants, providing instruction, training, coordination and support to ensure smooth processes. Under general supervision and in accordance with established department policies, procedures, care protocols, and provider orders, this position will work within the Patient Centered Medical Home model to systematically analyze patient health information to identify and coordinate the care needs of the individual patient focusing on the continuity of care. The Medical Assistant Supervisor is responsible for oversight to manage and track coordination of pro-active care for patients with chronic conditions as well as identify wellness and/or preventative service for clinical patients. The Medical Assistant Supervisor will perform direct supervision of all Medical Assistants within the care team to assure consistency in procedures and high clinical outcomes. Due to the fast paced work setting, the Medical Assistant Supervisor must demonstrate the ability to multitask, with strong verbal and written communication skills and effective stress management. The Medical Assistant Supervisor demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment. This position requires working collaboratively with medical, dental, behavioral health and administrative team members. Clinical and administrative oversight and supervision of the Medical Assistant Supervisor is provided by the Nursing Dept. leadership team.

MINIMUM QUALIFICATIONS

The following minimum qualifications are required for this position. All required education, licensure, certifications, registrations, and other job specific credentials must be obtained and successfully verified prior to the employee's start date.

• Graduate of an accredited Medical Assisting program and is currently certified/registered.
• 3 years of medical assisting experience
• Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relations and communication skills with a proven record of customer service excellence. Articulate telephone voice, legible penmanship, reasonable spelling skills and proficient computer skills.
• Able to organize, prioritize, and coordinate multiple activities and tasks. Strong analytical and problem solving skills. Ability to work independently and use sound judgment
• Ability to handle stress related to demanding or difficult patients/team members, competing priorities, and changing processes.
• Demonstrates cultural sensitivity
• Proven computer and EHR skills.

PREFERRED QUALIFICATIONS

1. 5 or more years medical assisting experience.
2. Bilingual in English and Spanish.
3. Previous supervisory experience

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.