Medical Assistant Intermediate

University Of Michigan; Ann Arbor (MI); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Excellent medical coverage

Dental and vision coverage

2:1 retirement plan match

Job summary

Michigan Medicine seeks a Medical Assistant Associate to support four or more multi-specialty service lines across patient intake, care, and administrative workflow. The role includes rooming patients, vitals, medication reconciliation, and basic immunization duties.

Responsibilities extend to POC testing, order entry in MiChart, and vaccine reconciliation where applicable, with hybrid or remote work options at the discretion of the department.

Qualifications

• High school diploma or GED required.
• Graduation from a medical assistant program or equivalent experience.
• Knowledge of basic medical terminology.
• Experience with panel management including provider registry data and exception reports.

Responsibilities

• Respond to general patient inquiries about clinic operations across service lines.
• Room patients (virtually and in person) and perform standard intake including vitals and histories.
• Obtain medical records and prepare information for appointments.
• Medication preparation and administration per standing orders and policies.
• Administer injections and immunizations as per policy.
• Perform POC testing and assist providers with care delivery.
• Document orders in MiChart and manage vaccinations reconciliation if assigned.
• Support clinic workflow: prepare rooms, track patient flow, and manage supplies.

Skills

High school diploma or GED

Medical terminology

Panel management experience

Medical assistant competency

Education

Graduate of Medical Assistant program

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Patient Intake across a minimum 4 multi-specialty service lines:

• Responds to general patient inquiries about clinic operations within their scope of practice and across all service lines they are responsible for supporting.
• Rooms patients (virtually and in person) and perform standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
• May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).

Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate

Patient Care across a minimum of 4 multi-specialty service lines:

Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.

Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.

Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.

Quality Control testing of POC equipment.

May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.

Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.

Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).

Queue and pend medication renewals.

Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.

Observes patient status, report changes, and document accordingly.

Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.

Informs patients of normal test results within their scope of practice.

• Documents into MiChart within scope of practice.

Administrative and Clinical Workflow Support a minimum of 4 multi-specialty service lines:

• Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.
• Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.
• Cleans, stocks, and organizes clinic spaces (exam and supply rooms), Maintains inventory and may manage PAR levels when appropriate.
• Processes forms and in basket messages through MiChart.
• May assist with prescription or procedure prior authorizations within scope of practice.
• Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
• Transport and prepares surgical instruments for sterile processing.
• Supports orientation and/or shadowing opportunities as assigned.
• Participate in regulatory readiness processes.
• Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)
• Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.
• Perform other related duties within scope of practice as assigned.

Responsibilities*

Performs all duties of the Medical Assistant Associate on a regular and recurring basis, either across a minimum of four (4) service lines or within a school system in a role that requires independent coordination and collaboration with other municipal systems. When assigned to multiple service lines, the employee is responsible for maintaining current knowledge, skills, and demonstrated competencies in a minimum of four (4) multi-specialty service lines.

Required Qualifications*

• High school diploma or GED.
• Graduation from a medical assistant program or an equivalent combination of education and experience (3 - 4 years).
• Knowledge of basic medical terminology.
• Experience in panel management including provider registry data and exception reports.

This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Desired Qualifications*

Additional formal education in a healthcare field. Certification as a Medical Assistant.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.