Medical Assistant II - Westlake

University Hospitals Pain Management; Westlake (OH); Hybrid; USD 34,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a capable Medical Assistant to support patient flow and front desk operations within the clinic.

You will schedule appointments, verify patient payor information, document appropriately, and ensure PHI is protected per UH policies. This on-site role emphasizes teamwork and a patient-centered approach while handling additional duties as assigned.

Responsibilities

• Manage patient flow to facilitate unit operations.
• Front desk duties: scheduling patients, collecting and verifying payor information, and other patient documentation.
• Perform other duties as assigned.
• Adhere to policies and maintain PHI compliance and UH standards.

Skills

Medical Assistant duties

Patient flow management

Front desk responsibilities

Job description

A Brief Overview

This position is responsible for fully performing basic Medical Assistant duties.

What You Will Do

• Facilitates unit operations by managing patient flow.
• Responsible for all front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.