Medical Assistant II - Outpatient Ambulatory Clinic

Texas Children's Hospital; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant II for their Outpatient Ambulatory Clinic in Austin. In this role, you'll thrive in a fast-paced environment, providing exceptional patient care and support. Your responsibilities will include coordinating patient flow, assisting with admissions, and ensuring accurate documentation. This position offers a unique opportunity to contribute to the health and well-being of a diverse pediatric population while working alongside a passionate team committed to delivering high-quality care. If you're ready to make a meaningful impact in healthcare, this role is for you.

Qualifications

• Minimum 2 years of related experience in a medical setting.
• Certification as a Medical Assistant or equivalent required.

Responsibilities

• Respond to patient inquiries regarding appointment status and wait times.
• Update patient status and assist with admission processes as needed.
• Monitor patient flow to minimize wait times.

Skills

Patient Care

Customer Service

Patient Management System

Communication Skills

Education

Certified Clinical Medical Assistant

Certified Medical Assistant

Licensed Paramedic

Tools

Patient Management System

Job description

Position: Medical Assistant II - Outpatient Ambulatory Clinic

Talent Area: Medical Assistant

Full/Part Time: Full time

Location: Austin, TX, US

Department: ATXNC AMBULATORY CLINICS ADMIN

Shift: Monday - Friday 8am - 5pm

Job ID: 416954

We are seeking a Medical Assistant II for our Outpatient Ambulatory Clinic in Austin, TX. The ideal candidate works well in a fast-paced environment, providing patient care and excellent customer service. Responsibilities include assisting in coordinating patient flow and provider schedules to ensure effective patient care.

Note: All successful candidates will be required to undergo respiratory fit testing to comply with occupational health and safety standards, as part of our commitment to a safe workplace.

Qualifications

• One of the following certifications:
• CCMA - Certified Clinical Medical Assistant from the National Healthcare Association
• CMA-AAM - Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certifications (EMT, EMT-A, EMT-B, EMT-I, EMT-P) from the Texas Department of State and Health Services
• LIC PAR - Licensed Paramedic from the Texas Department of State and Health Services
• NCMA - National Medical Assistant Certification from the National Center for Competency Testing
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
• RMA - Registered Medical Assistant from recognized certifying bodies
• Minimum 2 years of related experience

Responsibilities

• Respond promptly to patient inquiries regarding appointment status, wait times, or issues.
• Use the patient management system to record patient arrivals and open patient accounts.
• Update patient status daily, including cancellations, no-shows, or reschedules.
• Prioritize patients for rooming based on appointment and arrival times.
• Assist licensed staff with inpatient admission processes as needed.
• Help with patient escorts and paperwork.
• Collect and document patient and family data, including biophysical and psychosocial information.
• Report abnormal or out-of-range data to RN or provider.
• Ensure requisitions contain complete clinical, demographic, billing, and payor information.
• Monitor patient flow and adjust staffing to minimize wait times and prevent bottlenecks.

About Texas Children’s

Texas Children’s supports a pediatric population of over half a million in Austin, providing comprehensive healthcare services including primary care, specialty care, urgent care, and hospital services. Our facilities include the Austin Pediatric Primary Care practices, the Specialty Care Center, and the North Austin Hospital, all dedicated to delivering high-quality pediatric and maternal care.

Texas Children’s is an equal opportunity employer and considers all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, or other protected statuses.