Medical Assistant II (MA) - Primary Care

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dartmouth-Hitchcock Health’s Heater Road Primary Care Clinic is seeking a Medical Assistant or Licensed Nursing Assistant to support patient visits, obtain vital signs, perform point‑of‑care tests, vaccines, and assist with procedures in a fast‑paced outpatient setting.

You will join a multidisciplinary team of physicians, APPs, nurses, MAs, LNAs, and other staff, with opportunities to develop leadership skills and contribute to safe, high‑quality patient care.

Qualifications

• Graduate of an accredited Medical Assistant Program.
• Experience in office or outpatient ambulatory care preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work well as a member of a team.
• Willing to participate in evening, weekend, and holiday coverage.

Responsibilities

• Greet and check in patients; prepare patient, room and equipment for procedures.
• Take and record vital signs; inform provider of concerns.
• Assist with examinations and treatments; recognize emergencies as priority.
• Schedule appointments and procedures; coordinate with nursing staff.
• Register new patients and establish medical records.
• Assist with patient billing and insurance forms.
• Instruct patients on preparation for procedures.
• Collect and process routine laboratory specimens.
• Operate and maintain clinical equipment; aseptic technique.
• Perform other duties as required.

Skills

Strong communication

Organizational skills

Interpersonal skills

Team player

Computer skills

Education

Graduate of an accredited Medical Assistant Program

Tools

Computer skills (general)

Job description

Overview

The Heater Road Primary Care Clinic provides preventative, acute and chronic care to patients of all ages. Our clinic is fast-paced, with over 50,000 visits annually, including in person and telehealth options! We utilize multiple different types of care-team members to support our patients’ needs, including physicians, APP’s, nurses, medical assistants (MAs), licensed nursing assistants (LNAs), diabetic educators, pharmacists, behavioral health clinicians, dietitians, secretaries, and more! The leadership team is very involved in the day-to-day functions, and promote teamwork, collaboration, effective communication, safe and high-quality patient care, and a positive environment for all staff and patients. Together, this team strongly encourages staff to work at the top of their license scope, providing personal connections and promoting continuity of care to patients and their loved ones. The clinic provides comprehensive care to patients while open Monday through Friday 0800-1700. This allows for the team to have consistency with their schedule, promote a positive work/life balance, and maximize their time outside of work.

The role of the medical assistant and licensed nursing assistant is vital to the care of our patients. Primary responsibilities include assisting patients with their provider visits (obtaining vital signs, point of care testing — EKG, urine dips, bladder scans, A1C, throat and nasal swabs, etc. — vaccine administration, and assisting with procedures. The ideal candidate enjoys a fast-paced environment and a variety in their work while caring for patients of all ages. If you are looking to expand your skillset, join a strong team, and develop as a leader, we would love to discuss the role further with you!

Responsibilities

• Greets, checks in patients, and notifies appropriate provider. Prepares patient, room and equipment for procedures and exams.


• Takes and records vital signs. Informs provider of patient vital signs and concerns.


• Recognizes and treats emergency patients as a priority, assists with patient examinations and treatments.


• Handles patient situations over the phone, schedules appointments and procedures with medical professionals. Understands limitations in dealing with patients over the phone, and involves nursing staff and providers.


• Register new patients and establishes a medical record.


• Prepares patient billings.


• Assists patients by filling out insurance and other forms.


• Supplies authorized information upon request by third party payors.


• Instructs patients in preparation for specific procedures.


• Collects and processes routine laboratory specimen.


• Operates and maintains clinical equipment.


• Maintains and uses aseptic technique including sterilization, disinfection and disposal of contaminated material.


• Cleans, wraps and autoclaves instruments. Cares for supplies and equipment.


• Performs other duties as required or assigned.

Qualifications

• Graduate of an accredited Medical Assistant Program required.


• Previous experience in office or outpatient ambulatory care setting strongly preferred.


• Demonstrated strong communication, organizational, and interpersonal skills.


• Demonstrated ability to work well as a member of a team.


• Computer skills strongly preferred.


• Must be willing and able to participate in evening, weekend, and holiday coverage according to needs of the department.

Required Licensure/Certifications

• Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion.


• Current BLS certification required.