Medical Assistant II, Diabetes & Endocrinology

University of Maryland Medical System Corporation; Towson (MD); On-site; USD 26,725 - 39,454; Full time

Job summary

A healthcare provider in Maryland is seeking a Medical Assistant II to assist in delivering patient care in diabetes and endocrinology. This role requires a high school diploma, completion of a Medical Assistant program, and BLS certification. Responsibilities include documenting patient care, assisting with clinical procedures, and performing administrative tasks. Ideal candidates should have strong communication skills, clinical knowledge, and the ability to work effectively in a team. The salary range is $19.40 - $28.64 per hour.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program.
• Current BLS certification is mandatory.

Responsibilities

• Assist in the delivery of patient care and perform delegated medical tasks.
• Document patient history and vital signs accurately.
• Prepare patients for examination and assist with procedures.

Skills

Communication skills

Clinical skills

Teamwork

Aseptic techniques

Education

High school diploma or equivalent

Completion of an accredited Medical Assistant program

Current BLS certification

Medical Assistant certification

Job description

Medical Assistant II, Diabetes & Endocrinology

Location: 515 Fairmount Avenue, Suite 401 Towson, MD 21286

Job Summary

Under direct supervision of the on‑site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. The role requires access to medication storage areas and transport of medications to and from storage and delivery areas. The employee fully participates in the day‑to‑day operations and patient flow, and acts as a resource for Medical Assistant I. Demonstrates leadership through collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills.

Primary Responsibilities

Patient Experience

• Greets patients in a courteous, friendly, respectful, and professional manner, always maintaining appropriate eye contact.
• Follows communication protocols, responds to customer questions, concerns, and complaints, and attempts resolution. Pursues service recovery when customer expectations have not been met.

Clinical Duties

• Gathers and documents brief history and chief complaint in the medical record. Accurately completes and documents patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high‑quality and compliant documentation that supports optimal care.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination, performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy, reporting out‑of‑range values to the provider. Assists provider with procedures.
• Performs routine clinical testing, including obtaining blood and urine specimens, vision testing, hearing screening, incentive spirometry, EKG, point‑of‑care testing, and vital signs. Follows protocols to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre‑printed patient education material as directed by the provider.
• Performs high‑level disinfection of equipment, instruments, and environment per hospital and/or practice procedure.
• Stocks and restocks supplies and exam rooms, maintaining necessary supplies in the clinical area.
• Ensures equipment used in the clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient populations served, assessing data reflective of each patient’s requirements relative to population‑specific and age‑specific needs, and caring for patients as described in the unit/area/department policies and procedures.
• Participates in medical assistant skill development and competency evaluation.
• Participates in practice‑based process improvement efforts.
• Active participant in clinic huddles and staff meetings.
• Meets all competencies in medical assistant roles specific to the practice site and works independently, serving as a resource for others. May precept new medical assistants and students within practice development.
• Based on established competencies, administers selected medications and injections under direct supervision of provider as per hospital and/or practice policy. Assists in vaccination programs, including giving injections and tracking data in an approved database.

Administrative Duties

• Assists with front desk operations, including patient check‑in and check‑out, scanning and filing, patient phone calls, and fee disclosures.
• Enhances the patient and family experience by informing of possible delays, being aware of potential barriers to a positive patient experience, and remediating or escalating using the chain of command.
• Timely reviews business communication, such as In Basket, email, and telecommunications.
• Plays an active role in compliance with regulatory and practice and/or hospital policy requirements, maintaining a safe environment of care and reporting safety concerns.

Additional Duties

• Participates in personnel skill and competency development and training as requested by practice manager.
• Responsible for self‑learning; attends educational offerings and in‑services independently.
• Performs other duties as assigned.

Qualifications

Education & Experience - Required

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Special circumstances may include: 1 year of supervised work experience in a medical assisting field within the last 3 years, or 2 years of supervised work experience in a medical assisting field within the last 5 years. These will be vetted by Human Resources Director and Department Director.
• Current BLS certification.
• Medical Assistant certification preferred.

Knowledge, Skills, & Abilities

• Knowledge of aseptic and sterile techniques.
• Knowledge of blood and body fluid precautions.
• Ability to perform basic clinical skills such as obtaining vital signs.
• Ability to communicate effectively with patients, team members within the practice, and other members of the organization.
• Demonstrates ability to work on a team and effectively communicate with colleagues and patients.

All your information will be kept confidential according to EEO guidelines.

Pay Range: $19.40 - $28.64 per hour. Other compensation may apply.

Review the 2025‑2026 UMMS Benefits Guide for additional benefits.

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