Medical Assistant II: Clinical Support & Patient Care

City of Hope; Pasadena, Northern (CA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Collective bargaining unit

Comprehensive Benefits

Job summary

City of Hope is seeking a Medical Assistant II to provide basic administrative, clerical, and non-invasive clinical support under licensed supervision. Responsibilities include preparing patients and rooms, assisting with exams, taking vitals, handling specimens, and supporting telehealth visits.

Requires MA program credential and CPR/CLIA training. Excellent teamwork and HIPAA compliance are essential as you help maintain a safe, organized clinical environment across California locations as

Qualifications

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program.
• Training in specialty specific assisting a plus.
• One year experience in primary care clinical assisting.
• Experience performing lab test and processing lab and diagnostic study orders.
• Basic Life Support for Healthcare providers from the American Heart Association.

Responsibilities

• Patient Preparation: Review and update patient records before appointments, ensuring accurate and up-to-date information is available.
• Room Preparation: Set up exam and treatment rooms with necessary instruments and equipment before patient appointments.
• Patient Interaction: Greet patients, escort them to exam rooms, and complete rooming activities, including vital signs, patient history, and medication information.
• Clinical Support: Assist providers or nurses during examinations or procedures, practicing universal precautions and facilitating communication between patients and providers as needed.
• Basic Nursing Procedures: Perform basic nursing procedures, such as thermal applications, dressing changes, perineal care, and urine tests. Assist with activities of daily living (ADLs) as required.
• Injections and Phlebotomy: Administer injections and perform phlebotomy under the direction of licensed clinical team members within the scope of practice.
• Specimen Handling: Collect and handle laboratory specimens according to OSHA and CLIA guidelines.
• Environment Maintenance: Ensure a safe, comfortable, and therapeutic environment for patients and their families. Adhere to sterile field setup, sterile technique, and instrument/equipment handling guidelines.
• Inventory Management: Maintain medical stock inventory, communicate supply shortages to Clinical leadership, and replenish supplies as needed. Keep exam rooms clean and organized.
• Administrative Duties: Assist with administrative tasks, such as pre-certifying surgical procedures, scheduling tests and off-site procedures, and transmitting patient education materials.
• Compliance: Maintain compliance with safety protocols, including disinfectant/sterilization procedures and the safe handling of instruments and equipment. Adhere to HIPAA regulations and patient confidentiality.
• Training: Attend annual CPR, OSHA, and CLIA training programs as applicable. Stay updated on industry best practices.
• Telehealth Support: Assist with telehealth visits, including chart preparation, patient contact, virtual rooming, and charge reconciliation.

Skills

Patient preparation

Room preparation

Patient interaction

Clinical support

Basic nursing procedures

Injections & phlebotomy

Specimen handling

Environment maintenance

Inventory management

Administrative duties

Compliance

Training

Telehealth support

Education

High school diploma or equivalent

Graduate of an accredited Medical Assistant program

Job description

City of Hope is seeking a Medical Assistant II to provide basic administrative, clerical, and non-invasive clinical support under licensed supervision. Responsibilities include preparing patients and rooms, assisting with exams, taking vitals, handling specimens, and supporting telehealth visits.

Requires MA program credential and CPR/CLIA training. Excellent teamwork and HIPAA compliance are essential as you help maintain a safe, organized clinical environment across California locations as