Medical Assistant II- Advanced Pain Therapies

Indiana University Health; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition reimbursement

Student loan forgiveness eligibility

Employee Assistance Program (EAP)

Healthy Results Wellness Program with

Job summary

Indiana University Health in Indianapolis seeks a full-time Medical Assistant to serve as the patient-facing scheduling contact for in-person surgical procedures, coordinating with physicians and staff, reviewing medications, and providing preparation instructions.

Under supervision, you will assist with registrations, EMR maintenance, and front-office tasks, with opportunities for MA ladder advancement and a comprehensive benefits package including 401(k) and tuition reimbursement.

Qualifications

• Certification as CMA/RMA/CCMA/NCMA/CMAC is required.
• High school diploma or equivalent; MA program completion required.
• Knowledge of OSHA, ICD-10 and CPT coding.
• BLS certification required; TB validation preferred within 6 months.
• Basic math and accurate data entry skills.

Responsibilities

• Serve as the primary patient-facing scheduling resource for in-person surgeries.
• Communicate with physicians, patients, surgery center, and prior auth team.
• Review medications and provide prep instructions per physician guidance.
• Coordinate scheduling; relay appointment details and prep instructions.
• Contact patients by phone for rescheduling and authorization updates.
• Submit surgery clearance forms and ensure timely follow-up.
• Monitor physician schedules and keep templates filled.
• Collaborate with providers and staff to maintain patient flow.
• Assist with insurance authorization requirements and information gathering.
• Use Cerner and other tools to manage messages and track scheduling.

Skills

Cerner proficiency

Customer service

Medical scheduling

Education

High school diploma or equivalent

Medical Assistant program completed

Tools

Cerner EMR

EMR systems

Job description

Overview

Location: 550 University Blvd Suite 2007, parking in surface lot

• Schedule: Full-time/40 hours per week, 8-hour shift- from 0730-1630
• No weekend or holiday requirements

What You'll Do:

• Serve as the primary patient-facing resource for scheduling in-person surgical procedures.
• Communicate professionally and effectively with physicians, patients, the surgery center, and the prior authorization team.
• Review medications and provide procedure instructions to patients using physician-approved guidance.
• Coordinate procedure scheduling and communicate appointment details, preparation instructions, and expectations to patients.
• Contact patients by phone regarding procedure rescheduling, prior authorization updates, and additional information needed for scheduling.
• Submit surgery clearance forms and ensure timely follow-up and retrieval of completed documentation.
• Monitor and manage physician procedure schedules to ensure templates are utilized effectively and procedure slots remain filled.
• Collaborate closely with providers and support staff to maintain efficient patient flow and surgical scheduling processes.
• Follow up on insurance authorization requirements and assist in obtaining information needed to support approvals.
• Utilize Cerner and other communication tools to manage messages, coordinate care, and track scheduling activities.

Why Join Us?

• Opportunity to work in a high-volume, team-oriented setting
• Career advancement opportunities through the Medical Assistant career ladder (MA I → MA II → MA III)
• Supportive environment with exposure to a wide variety of patient care experiences

Benefits

• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi-weekly incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required. Graduation from a Medical Assistant program required.
• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.