Medical Assistant II

Roots Community Health Center; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Roots Community Health Center in Oakland, CA seeks a Medical Assistant II to advance clinical support, mentor MA staff, and help coordinate workflows for efficient patient care. The role builds on MA I duties: rooming patients, taking vitals, performing EKGs and phlebotomy, immunizations, and assisting physicians, RNs, NPs, and PAs.

Strong organizational skills and teamwork are essential. This position emphasizes quality improvement, regulatory readiness (Medi-Cal, OSHA), and a supportive

Qualifications

• Minimum 2 years of Medical Assistant experience required.
• Pediatric medical assisting and phlebotomy experience strongly preferred.
• High school diploma or GED required.
• Current BLS certification required.
• Medical Assistant registration or certification preferred.
• Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with EHR, Microsoft Office, and Google Docs.
• English communication and task prioritization skills.
• Experience with diverse and underserved populations.
• Bilingual Spanish preferred.

Responsibilities

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.
• Maintain clean, organized clinical areas and support clinic operations as needed.
• Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
• Support advanced clinical workflows, including difficult blood draws and specimen collection.
• Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
• Support clinical workflow and standard operating procedure improvements.
• Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
• Maintain required quality-control, temperature, and regulatory logs.
• Serve as shift lead and assist with interviews and onboarding as assigned.
• Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
• Demonstrate professionalism, accountability, teamwork, and excellent customer service.

Skills

MA experience

Pediatric phlebotomy

EKG and Audiometry

BLS certified

Clinical mentoring

Education

High school diploma or GED

MA certification (preferred)

Tools

Electronic Health Records

Microsoft Office

Google Docs

Job description

Description

Position Summary:

The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support.

Duties and Responsibilities:

1. Core Duties and Responsibilities

The MA II maintains competency in all MA I responsibilities, including:

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.
• Maintain clean, organized clinical areas and support clinic operations as needed.

2. Additional MA II Roles and Expectations

• Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
• Support advanced clinical workflows, including difficult blood draws and specimen collection.
• Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
• Support clinical workflow and standard operating procedure improvements.
• Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
• Maintain required quality-control, temperature, and regulatory logs.
• Serve as shift lead and assist with interviews and onboarding as assigned.
• Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
• Demonstrate professionalism, accountability, teamwork, and excellent customer service.

3. MA II Delivery Pathway/Performance Expectations

• Works independently with minimal direction.
• Anticipates provider and clinical team needs.
• Demonstrates strong clinical, documentation, and communication skills.
• Manages time and priorities effectively.
• Identifies barriers, proposes solutions, and seeks guidance when needed.
• Promotes teamwork, professionalism, and excellent patient service.

Requirements

Competencies:

• Minimum 2 years of Medical Assistant experience required.
• Pediatric medical assisting and phlebotomy experience and comfort level strongly preferred
• High school diploma or GED required.
• Current BLS certification required.
• Medical Assistant registration or certification preferred.
• California Certified Phlebotomy Technician I (CPT I) preferred, not required.
• Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with Electronic Health Records, Microsoft Office, and Google Docs.
• Ability to communicate effectively in English and prioritize competing tasks.
• Experience working with diverse and underserved populations.
• Community clinic or nonprofit experience and bilingual Spanish preferred.