Medical Assistant II- Charlestown

1200 The General Hospital Corporation; Boston (MA); On-site; USD 32,000 - 71,463,000; Full time

Job summary

The General Hospital Corporation Mass General Brigham relies on a diverse team to support patient care, research, and service. This role assists with clinical and non-clinical patient services, taking vital signs, documenting information, scheduling appointments, and managing patient flow under healthcare providers.

You will collaborate with physicians, nurse practitioners, and nursing staff to facilitate efficient care while ensuring patient comfort and privacy throughout the visit.

Qualifications

• High School Diploma or equivalent required; Associate's Degree in Medical Assisting preferred.
• BLS Certification and CMA certification preferred; data conversion issued by various issuers.
• Direct MA experience or medical field work 1-2 years required.
• Strong knowledge of medical terminology, privacy regulations, and EHR usage.

Responsibilities

• Interview patients to obtain medical information and measure vital signs.
• Show patients to examination rooms and prepare necessary equipment.
• Record medical history and test results in medical records.
• Perform general office duties (phones, dictation, insurance forms).
• Liaise with departments and advocate for patients with strong customer service.
• Collect blood and other specimens and log for testing.
• Prepare treatment rooms, keep them clean and stocked.
• Sterilize instruments and dispose of contaminated supplies.

Skills

Interpersonal skills

Prioritization

Attention to detail

Privacy and confidentiality

Vital signs

Medical terminology

EHR systems

Time management

Education

High School Diploma or equivalent

Associate's Degree in Medical Assisting

Tools

EHR software

Medical equipment handling

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes

Essential Functions

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials: Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred; Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
• Experience: Direct MA experience or medical field work 1-2 years required
• Knowledge, Skills and Abilities:
  • Strong interpersonal and communication skills are essential for success in this position.
  • Ability to prioritize tasks in complex and busy environments.
  • Accuracy and attention to detail.
  • Comply with all local, state, and federal privacy and confidentiality rules and regulations.
  • Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
  • Comprehensive knowledge of medical terminology, procedures, and protocols.
  • Proficiency in electronic health record (EHR) systems and medical office software.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

Carrying Frequently (34-66%) 20lbs - 35lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite Work Location 73 High Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

EEO Statement

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, Mass General Brigham is more than a system - we're leaders in the practice of medicine.

Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.