Medical Assistant - Full-Time - AVALA Spine

Kaizen Lab Inc.; Covington (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. is looking for a dedicated patient care assistant in Covington, Louisiana. This role involves supporting the patient care team by documenting visits and coordinating with physicians. The ideal candidate will be a high school graduate with current BLS certification and pain management experience. Excellent communication skills in English are essential. Physical demands include lifting and moving items up to 50 pounds, along with active participation in the clinic's daily operations.

Qualifications

• Minimum of six months to one year of related work experience is required.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Assist with the delivery of care to patients.
• Document patient visits in electronic health records.
• Coordinate physician's procedure schedules.

Skills

Effective communication in English

Basic computer knowledge

Education

High school graduate or equivalent

Current BLS certification

Experience in pain management

Job description

Travel required to Metairie, Hammond and Slidell.

Summary

Assists with the delivery of care to patients. Works with patient care team to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the supervising physician.

Essential Duties and Responsibilities

• Taking notes during patient visits and documenting them in the electronic health records system.
• Learning about the medical process and using a team approach with patient documentation.
• Working with a Physician to complete medical records.
• Communicating with patients and Physicians professionally.
• Handling all patient calls, refill requests, all clinic duties within a timely manner.
• Helping electronically prescribe medication for patients.
• Coordinates physician's procedure schedule by scheduling cases appropriately based on surgeon, case length, and day of week.

Core Competencies

Action Orientation

Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results‑oriented environment, and follows through on actions.

Communications

Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.

Creativity / Innovation

Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.

Critical Judgment

Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.

Customer Orientation

Listen to customers, build customer confidence, increase customer satisfaction, ensure commitments are met, set appropriate customer expectations, and respond to customer needs.

Interpersonal Skills

Effectively and productively engage with others and establish trust, credibility, and confidence with others.

Leadership

Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.

Teamwork

Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high‑performance teams.

Professional Requirements

• Meets dress code standards and adheres to dress code policy.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time system correctly.
• Completes in‑services and returns in a timely fashion.
• Attends annual review, department in‑services, staff meetings, and/or reviews all monthly staff meeting minutes per HealthStream.
• Represents the organization in a positive and professional manner.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation. Utilizes journals, books, etc. to learn and/or improve new techniques and equipment.
• Assists other staff members in performing any duty that enhances the delivery of patient care.

Regulatory Requirements

• High school graduate or equivalent
• Current BLS certification
• Minimum of six (6) months to one (1) year of related work experience.
• Pain management experience required.

Skills

• Ability to communicate effectively in English, both verbally and in writing.
• Basic computer knowledge.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift or move items weighing up to 50 pounds.