Medical Assistant/Front Desk Receptionist

Boston Neurobehavioral Associates; Natick (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

HSA

FSA

Paid time off

Job summary

Boston Neurobehavioral Associates in Natick, MA invites a compassionate Medical Assistant to join our outpatient behavioral health and psychiatric care team.

The role covers appointment management, patient intake, billing coordination, and front-office support in a medically integrated setting.

Qualifications

• High school diploma or equivalent is required.
• Completion of an accredited Medical Assistant program is preferred.
• Certification as a Medical Assistant (CMA, RMA, or similar) is preferred but not required.
• Current CPR/BLS certification is required.

Responsibilities

• Schedule patient appointments and manage reminders to ensure efficient use of clinicians' time.
• Obtain and verify patient information, including addresses, contact details, insurance data, and medical histories.
• Process cash and credit card payments and assist with billing inquiries with the billing department.
• Answer inquiries or complaints promptly and professionally and follow up to ensure satisfactory resolution.
• Perform general administrative tasks and maintain electronic and paper records; support office operations.
• Set up and operate TMS equipment; monitor patient safety and treatment during sessions; obtain pre-treatment evaluations.

Skills

CPR/BLS certification

Education

Medical Assistant program

Job description

Established in 1998, Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages. In order to best serve the Greater Boston area, we have practice across Massachusetts, Florida, Rhode Island, Illinois, New York, New Jersey & Maryland .

Led by Mohammad Munir, MD, the team of psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals collaborate to provide well-rounded care individualized for each patient. Boston Neurobehavioral Associates providers offer care for a broad range of mental disorders and emotional difficulties.

Patients can expect an accurate diagnosis, followed by an integrative treatment plan that is tailored for their unique needs. The practice regularly cares for patients who are dealing with depression, bipolar, anxiety, insomnia, attention-deficit hyperactivity disorder (ADHD), and OCD, among other conditions.

Between individual psychotherapy, medication management, and customized lifestyle changes, patients learn to cope with their diagnosis and overcome it in time. We understand every patient has a different story that brought them to seek our care. As such, treatment plans are entirely individualized for each patient allowing them to experience optimal care.

Boston Neurobehavioral Associates has a mission to spread awareness about the stigma of mental health by providing high-quality, accessible psychiatric care. The team is dedicated to meeting all of the professional expectations of each patient and their family in an effort to improve a patient’s quality of life.

We are seeking a compassionate and detail-oriented Medical Assistant to join our team in Natick, Massachusetts.

Job Duties

1. Appointment Management:
   • Schedule patient appointments, ensuring efficient utilization of clinicians' time.
   • Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
   • Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.
2. Patient Information and Records:
   • Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
   • Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
   • Assist patients in completing patient history forms, consent forms, and payment contract forms when required.
3. Financial Transactions:
   • Receive and process cash and credit card payments for medical services rendered, ensuring accuracy and maintaining patient confidentiality.
   • Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
   • Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.
4. Patient Service:
   • Answer patient inquiries or complaints promptly and professionally.
   • Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
   • Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
   • Demonstrate empathy and compassion when speaking and interacting with patients, ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates.
5. Administrative and Clerical Support:
   • Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
   • Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
   • Collaborate with other team members to support the overall functioning of the office.
6. Other Duties:
   • Set up and operate TMS equipment.
   • Accurately position and calibrate the TMS device according to the patient’s treatment protocol.
   • Monitor the patient during treatment to ensure safety and comfort.
   • Assist in obtaining pre-treatment evaluations, including medical history and vital signs.
   • Perform daily equipment checks and ensure that TMS machines are in proper working order.
   • Report any technical issues to the clinical supervisor.
   • Assist with insurance verification and pre-authorization processes, as needed.
   • Cross Coverage Spravato
   • Serve as back up and coverage for Spravato program

Qualifications

• High school diploma or equivalent (required).
• Completion of an accredited Medical Assistant program (preferred).
• Certification as a Medical Assistant (CMA, RMA, or similar) is preferred but not required.
• Current CPR/BLS certification (required).

What We Offer

• Strong work-life balance
• W2 position
• Market leading compensation and great benefits (medical, dental insurance, vision insurace, 401k with matching, HSA & FSA)
• Monday through Friday work schedule
• PTO, STO and Holidays
• Job Types: Full-time,