Medical Assistant Float Pool - Family Medicine West Region

WellSpan Health; Chambersburg (Franklin County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant to join their team. In this role, you will provide safe and efficient patient care, assist with treatments, and ensure a positive patient experience. Your contributions will be vital in maintaining high standards of care and supporting clinical workflows. This position offers a dynamic environment where you can grow professionally while making a significant impact on patient health and well-being. If you are passionate about healthcare and eager to support a patient-centered practice, this opportunity is perfect for you.

Qualifications

• Associates Degree or Diploma in Medical Assisting required.
• At least 1 year of experience in a primary care or specialty office.

Responsibilities

• Provides safe and efficient care and services to patients.
• Assists in direct patient care and performs treatments.
• Maintains strict confidentiality of health information.

Skills

Proficient communication skills

Knowledge of medical terminology

Ability to effectively present clinical information

Self-motivated and dependable

Education

Associates Degree in Medical Assisting

Diploma Program in Medical Assisting

Tools

Electronic health records

Job description

Schedule

40 Hours Weekly, Monday - Friday

Occasional evenings and weekends as practice requires

Will be allocated as needed to practices in the West Region with a Medical Assistant need

General Summary

Provides safe, therapeutic, and efficient care and services to patients. Assists in direct patient care, performs treatments, administers medications (if qualified and appropriately supervised), and instructs patients and their families in appropriate care, as directed by their provider. Actively participates in a patient-centered practice by aiding in the development of office workflows that support patient-centered care.

Duties and Responsibilities

1. Obtains and documents reason for visit, patient vital signs including temperature, blood pressure, weight, BMI, respirations, and pulse.
2. Collects specimens as directed by provider, using appropriate equipment and protocols for collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.
3. Ensures all patient care areas are stocked with unexpired medical supplies and that equipment is in good working condition with up-to-date biomedical assessments. Properly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelines.
4. Prepares patients for scheduled procedures by ensuring they are appropriately gowned and that instruments and supplies are set up. Uses Standard Precautions for all patient encounters.
5. Arranges for diagnostic and therapeutic services by completing necessary paperwork and scheduling appointments. Tracks, reviews, and monitors follow-up of diagnostic test results under the provider's direction. Relays information from the provider to the patient regarding results and follow-up instructions.
6. Under supervision of a licensed nurse or provider, prepares and administers vaccines, medications, and controlled substances/narcotics as prescribed and as skilled competencies permit. Asks screening questions, identifies risks and contraindications, and observes responses.
7. Processes prescription requests and refills per protocol.
8. Performs basic office procedures, examinations, and tests ordered by the provider and as competency demonstrates (e.g., EKGs, ear lavage, vision tests).
9. Provides patients with standard care instructions and education, reviewing with patients and families as directed by providers (e.g., VIS sheets).
10. Obtains comprehensive health information from patients/families to review with providers or clinical resources, assisting in determining care urgency or alternative care venues for acute problems. Returns calls promptly.
11. Completes pre-visit planning and visit preparation per guidelines. Reviews systems, history of present illness, past medical and social history, updates medication review, and completes office standing orders for chronic and preventive healthcare.
12. Manages daily patient flow to accommodate fluctuating volumes and demands. Prioritizes tasks delegated by the care team.
13. Under supervision, takes ownership of office functions/process improvements.
14. Maintains strict confidentiality of health information. Completes annual mandatory education and compliance training.
15. Supports the provider during visits by collecting and entering information, carrying out orders, and completing post-visit education and instructions.
16. Maintains an 80% or higher score on annual audits.

Common Expectations

• Demonstrates commitment to safety by complying with regulations, learning about error reduction, reporting errors and hazards, and participating in safety programs and root cause analyses.
• Follows established policies, procedures, and standards for quality, safety, environmental, and infection control.
• Maintains cleanliness of work areas.
• Engages in professional growth and development.
• Fosters a positive patient/family experience, teamwork, fiscal responsibility, and participation in quality improvement activities.
• Cares for and maintains department equipment and supplies; handles mail distribution.
• Uses computer applications proficiently to enter and retrieve data.

Qualifications

Minimum Education:

• Associates Degree in Medical Assisting or Practical Nursing, or
• Diploma Program in Medical Assisting

Work Experience:

• At least 1 year of experience in a primary care or specialty office

Licenses:

• Basic Life Support (BLS) upon hire
• Certified Medical Assistant upon hire

Courses and Training:

• Completion of an accredited Medical Assistant program (Diploma), or National Medical Assistant Certification, or American Registry of Medical Assistants Certification, or National Healthcareer Association Certified Clinical Medical Assistant upon hire
• Completion of all required education and competency testing for advanced performance upon hire
• Knowledge of medical terminology upon hire

Knowledge, Skills, and Abilities:

• Proficient communication skills, including SBAR technique
• Ability to effectively present clinical information to the care team
• Proficient in navigating and entering information into electronic health records
• Models teamwork
• Self-motivated and dependable
• Able to work independently