Medical Assistant, Family Medicine

Mass General Brigham; Swampscott (MA); On-site; USD 47,000 - 52,000; Full time

Job summary

Mass General Brigham is hiring a full-time Medical Assistant for a 40-hour week at our Swampscott, MA site. The role supports a high-volume ambulatory family medicine practice with 1:1 pairing to a provider, within standard hours 7:30 AM–5:00 PM, Monday–Friday.

Ideal candidates have MA training or 1+ year experience and national MA certification (AAMA/AMT/NHA/NCCT). BLS and Epic experience are preferred; duties include vitals, patient flow, and basic office tasks.

Qualifications

• Medical Assistant training or 1+ year MA experience.
• National MA Certification (AAMA, AMT, NHA or NCCT) preferred.
• Epic experience and ambulatory/outpatient experience preferred.

Responsibilities

• Take vital signs, document patient information, and manage patient flow.
• Support clinicians with procedures and prepare examination rooms.
• Explain treatments, prepare educational materials, and assist with paperwork.
• Answer phones, schedule appointments, and coordinate with departments.
• Collect specimens, log results, and prepare for testing; perform phlebotomy if capable.
• Maintain immunization inventory and check expiration dates.
• Ensure quality initiatives and patient safety practices are followed.

Skills

1-2 years MA experience

Patient interaction

Education

High School Diploma or Associate's Degree in Medical Assisting

National MA Certification (AAMA, AMT, NHA, or NCCT)

Basic Life Support (BLS) preferred

Tools

Epic

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time Medical Assistant to join our practice, working 40 hours per week. The practice is open Monday through Friday from 7:30 AM to 5:00 PM at our 250 Paradise Road location in Swampscott, MA. The position will consist of 8-hour shifts, with start and end times staggered within the practice’s operating hours.

This Medical Assistant will be paired 1:1 with a provider helping to support supports a high-volume ambulatory family medicine practice.

The ideal candidate will have completed a Medical Assistant training program or possess at least one year of professional Medical Assistant experience and hold a national MA certification (AAMA, AMT, NHA, or NCCT).

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] preferred

Certified Medical Assistant [National Certification] preferred

Experience

Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

• Medical Assistant Course or diploma program or a minimum of 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience
• Ambulatory/Outpatient experience
• Primary Care experience

Remote Type

Onsite

Work Location

250 Paradise Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.75 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.