Medical Assistant, Express Care

massgeneralbrigham; Lynn (MA); On-site; USD 31,000 - 34,000; Part time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham Express Care is seeking a part-time Medical Assistant for 25 hours per week at 480 Lynnfield Street, Lynn, MA. The role supports clinical and non-clinical patient services under supervision, including taking vital signs and assisting clinicians.

On-call shifts, weekend coverage, and overtime may be required to ensure continuous patient care. Experience as a Medical Assistant (1–2 years) is desired; an Associate’s degree is preferred and CMA/BLS credentials are advantageous.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree in Medical Assisting preferred.
• Basic Life Support and CMA preferred.

Responsibilities

• Take vital signs and document patient information.
• Schedule appointments and manage patient flow.
• Explain procedures and patient instructions to patients.
• Perform general office duties and coordinate with other departments.
• Collect specimens and perform phlebotomy if competent.
• Maintain immunisation inventory and check expiry dates.

Skills

Vital signs

Patient care

Medical interviewing

Education

High School Diploma or Equivalent

Associate’s Degree in Medical Assisting preferred

Tools

Phlebotomy

Medical Laboratory Procedures

EHR systems

Job description

Company Overview

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a part-time, 25-hour Medical Assistant to join our Express Care team!

Express Care, formally known as Urgent Care, offers timely treatment for non‑emergency conditions. We care for adults and children ages 3 and up, addressing a wide range of issues such as respiratory illnesses, infections, minor injuries, rashes, and stomach problems. Because patients often visit when they're feeling unwell, our team prioritises compassion and emotional support alongside quality medical care.

The schedule consists of working 2, 12.5‑hour shifts per week. Since Express Care is a 7‑day‑per‑week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 1 on‑call shifts per 4‑week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.

The primary location for this role is 480 Lynnfield Street in Lynn, MA.

We do our best to keep all employees at their assigned centres; however, for on‑call shifts, employees must be able to commute to any of our locations, including Brookline, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centres during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross‑coverage purposes).

There is free parking at each of our locations!

Summary

The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient’s medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organising educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunisations and check expiration dates.
• Provides immunisations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

• High School Diploma or Equivalent required
• Associate’s Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licences and Credentials

• Basic Life Support preferred
• Certified Medical Assistant preferred

Experience

• Direct MA experience or medical field work 1‑2 years required

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location 480 Lynnfield Street
• Scheduled Weekly Hours 25
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.75 - $24.94/Hourly
• Grade 3

At Mass General Brigham, we believe in recognising and rewarding the unique value each team member brings to our organisation. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportuniti