Medical Assistant - ENT Clinic | Full-Time, Day Shift

Phelps Health; Fishersville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Phelps Health is seeking a Medical Assistant to provide direct patient care under the supervision of the clinic LPN/RN, physician, or APP. The role requires organization, professionalism, and excellent customer service in a fast-paced environment.

Responsibilities include vital signs, EKGs, medication verification, chart documentation, patient education, and coordinating appointments while maintaining safety and infection prevention standards.

Qualifications

• Completion of accredited Medical Assistant program or equivalent experience as MA.
• High school diploma required. CMA/RMA preferred.

Responsibilities

• Follows hospital policy on infection prevention and patient safety.
• Obtains vital signs, escorts patients, and documents in the chart.
• Routes messages and questions to appropriate staff.
• Calls patients with test results and assists providers with follow-up.
• Administers medications as ordered and manages renewals.
• Performs point-of-care lab tests and collects specimens.
• Schedules appointments, surgeries, and referrals; completes prior authorizations.
• Maintains supply inventory and clean, stocked exam areas.
• Educates patients about MyChart and helps register for access.
• Mentors new medical assistants as needed.

Skills

Patient care

Vital signs

Documentation

Communication

MyChart education

Teamwork

Safety procedures

Infection control

Education

Medical Assistant program

High school diploma

Tools

EKG equipment

Point-of-care labs

MyChart software

Job description

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we're committed to taking our team to the top. If you're ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

_ _

General Summary

• The Medical Assistant functions within his/her skill set in providing patient care as delegated by the clinic LPN/RN, physician or mid-level provider (APP). Must be well organized, display's a high level of professionalism, excellent customer service skills, detail oriented, able to multitask efficiently, critical thinker and able to perform in a fast-paced work environment.

Essential Duties and Responsibilities

• Follows established hospital policy regarding patient safety measures such as infection prevention, safe patient handling and movement, notification of the licensed nurse when patient condition changes to ensure that patient care is provided in an optimally safe environment.
• Provides direct interaction to patients in the clinic including escorting patients to rooms, obtaining vital signs, EKG's, verification of medications, allergies, past medical/surgical/family history and chief complaint/visit reason according to provider preference, documenting accurate information in the patient chart in a timely manner.
• Routes phone messages, patient questions, and telephone communications to appropriate personnel.
• Acts as a general liaison between physician/APP and patient. Calls patients with normal/abnormal test results, answer's questions and assisting physician with return calls.
• Assists with renewal and authorization of medications and administers medications (oral, IM and SQ) as ordered.
• Performs point of care lab testing and obtains blood samples and other specimens for lab testing as ordered.
• Schedules appointments, surgeries, diagnostic procedures, and admissions as ordered by the physician. Completes necessary paperwork, prior authorization, referrals and documentation in a timely manner.
• Monitors supply inventory, assuring adequate supplies, cleans and stocks exam areas.
• Informs and sets up patients and/or guardian for My Chart at the time of service and informs and educates patients regarding the benefits of signing up for My Chart.
• Assists in orientating and training new medical assistants.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, works as a team and assist all team members, and meets attendance/punctuality requirements.

Education

• Completion of an accredited Medical Assistant or Medical Specialist program required or equivalent amount of working experience as a Medical Assistant or Registered/Certified as a Medical Assistant. High school diploma.

Work Experience

• One-year Medical Assistant or other medical specialist experience preferred but not required. Medical Clinic experience preferred.

Certification/License

• Registered Medical Assistant (RMA) or a Certified Medical Assistant (CMA) through an approved accrediting organization, such as the American Medical Technologist (AMT) preferred.
• American Heart Association Basic Life Support certification required.

Mental/Physical Requirements

• Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

• Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself!