Medical Assistant Ear, Nose and Throat

aah; High Point (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Wake Forest Health Network in High Point, NC seeks a full-time Medical Assistant to support instrument reprocessing and infection prevention workflows in the ENT clinic. The role emphasizes sterile processing and high-level disinfection of surgical instruments and endoscopes, with duties spanning cleaning, decontamination, inspection, sterilization, and documentation per policies and standards.

Additionally, the position serves as a CMA backup and supports clinical operations as needed.

Qualifications

• BLS certification required.
• Current Medical Assistant certification from CMA/CCMA/NCMA/RMA programs.
• Ability to follow infection prevention standards and guidelines.

Responsibilities

• Clean, decontaminate, and sterilize instruments and endoscopes per policy and standards.
• Prepare and document instrument processing activities and storage.
• Provide backup CMA support and assist with clinical operations as needed.
• Float to other clinic locations to support workflow during low census or staffing shortages.

Skills

Infection prevention

Attention to detail

Clinical support

Education

Basic Life Support (BLS) certification

CMA/CCMA/NCMA/RMA certification

Tools

EMR system

Job description

Department:

02290 WFBMG Wake Forest Health Network: High Point Quaker Lane - ENT

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Schedule: Monday-Friday; 8am-5pm-occasional late night may be required. 1 hour lunch period.

Pay Range:

$21.85 - $32.80

This role will primarily support the clinic's instrument reprocessing and infection prevention workflows, with a strong focus on the sterile processing and high-level disinfection of surgical instruments and endoscopes. Responsibilities include proper cleaning, decontamination, inspection, assembly, sterilization, storage, and documentation of instruments and equipment in accordance with organizational policies, manufacturer guidelines, and regulatory standards.

In addition to instrument processing duties, this position will serve as a cross-trained backup to Certified Medical Assistants (CMAs) and provide support for clinical operations as needed. Responsibilities may include:

Responsibilities may include:

• Assisting with patient rooming, intake, and preparation for provider visits.


• Managing and responding to in-basket messages within the electronic medical record (EMR) system.


• Supporting medication prior authorization processes and prescription-related workflows.


• Completing and processing patient forms, medical documentation, FMLA/disability paperwork, and other administrative tasks.


• Providing general clinical and operational support to ensure efficient patient care and clinic flow.


• Collaborating with providers and staff to maintain continuity of care and support daily clinic operations.

This position may also require floating to other clinic locations within the organization to support operational needs during periods of low patient census, staffing shortages, or workflow demands. Flexibility and the ability to adapt to different clinical environments are essential.

The ideal candidate will demonstrate strong attention to detail, adherence to infection prevention standards, flexibility in supporting multiple clinic functions, and a commitment to delivering high-quality patient care and service.

Major Responsibilities:

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitor and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope.


• Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines.


• Assists the Physician/ Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.


• Administers routine medications, under Physician/ APP orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents.


• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed.


• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient.


• May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.


• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required

Current Medical Assistant certification from one of the following is required:

• CMA from American Association of Medical Assistants (AAMA)


• CCMA from National Health career Association (NHA)


• NCMA from National Center for Competency Testing (NCCT)


• RMA from American Medical Technologists (AMT).


• RMA from American Allied