Medical Assistant/Customer Service Specialist, Full Time - Center City, PA

Vivo Infusion®; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Philadelphia seeks a Medical Assistant/Customer Service Specialist to support clinical operations. The role involves assisting medical staff, managing patient communications, and ensuring compliance with safety regulations. Candidates should possess strong communication skills and relevant certifications. Join a team dedicated to high-quality patient care and enjoy competitive benefits.

Benefits

Bonus Plan: 5% annually based on performance

Employee Ownership Program

401K with up to 4% match

PTO accrual

Wellness reimbursement: $90 quarterly

Referral bonuses

Qualifications

• 6 months clinical experience required.
• 1 year in admin/customer service preferred.

Responsibilities

• Perform patient care activities according to standards.
• Provide administrative support: greeting, scheduling, calls, payments.
• Assist providers during exams.

Skills

Communication

Computer Skills

Education

High school diploma or equivalent

Medical Assistant Certification

CPR/BLS certification

Job description

Medical Assistant/Customer Service Specialist, Full Time - Center City, PA

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VIVO Infusion, LLC Medical Assistant/Customer Service Specialist - Center City (Philadelphia), PA

Position Overview: In this role, you will support our clinical operations by assisting our medical team, patients, and managing administrative tasks in our infusion center. Responsibilities include welcoming patients, assisting medical staff, and ensuring compassionate, safe care in line with regulations.

Candidate Profile: Prior administrative experience, strong initiative, ability to work independently, and flexibility to support administrative functions and medical deliveries as needed.

Compensation & Benefits

• Pay Range: $18.00 - $25.00 / hr
• Bonus Plan: 5% annually based on performance
• Employee Ownership Program

• 401K with up to 4% match
• PTO accrual
• Wellness reimbursement: $90 quarterly
• Referral bonuses

Employment Details

• Full-Time
• Schedule: Monday-Friday, 7:30 am - 4:00 pm
• Travel may be required for training
• FLSA: Non-Exempt

Location & Reporting

100 South Broad Street, Suite 2010, Philadelphia, PA 19110

Reports to: Clinical Operations Manager

Primary Responsibilities

• Perform patient care activities according to standards
• Room patients in person or virtually, update charts
• Communicate patient data to providers
• Provide administrative support: greeting, scheduling, calls, payments
• Ensure efficient room turnover
• Assist providers during exams
• Handle lab specimens and obtain authorizations
• Manage patient communications and supplies
• Maintain infection control standards

Secondary Responsibilities

• Handle hazardous materials properly
• Maintain confidentiality and adhere to HIPAA
• Manage schedule changes and incoming mail

Qualifications

• High school diploma or equivalent
• Medical Assistant Certification
• CPR/BLS certification
• 6 months clinical experience
• Preferred: 1 year in admin/customer service, phlebotomy skills
• Strong communication, computer skills, and ability to interpret documents

Reasonable accommodations can be made for individuals with disabilities.

About Vivo Infusion

Providing high-quality patient care in a safe, comfortable setting. National presence in 15 states, offering growth and competitive benefits. Accredited by The Joint Commission.

Learn more: https://vivoinfusion.com/

Work Environment & Physical Demands

Exposure to medical equipment, fumes, noise, and chemicals. Requires visual acuity, manual dexterity, and physical mobility. PPE may be required.

Equal Opportunity Statement

Vivo Infusion is an Equal Opportunity Employer.

Privacy & Application Info

Positions posted at: https://vivoinfusion.com/careers/

Applicants will not be asked for SSN, banking info, or similar during application. We may request contact info, employment history, qualifications, references, work eligibility, and salary expectations. Questions? Contact us at 855.478.1528 or [e-mail].