Medical Assistant - CSR

St. Joseph’s/Candler Health System; Savannah, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a Medical Assistant/CSR to support clinical and front-desk duties in our patient care team.

The role emphasizes accurate data entry, patient interaction, and ensuring smooth clinic operations under provider supervision. The candidate should hold a Medical Assistant program completion, BLS certification, and national MA certification per board requirements, with 1–2 years of experience preferred.

Qualifications

• Medical Assistant program required per state regulations.
• 1–2 years of experience preferred.
• Basic Life Support (BLS) certification required.
• Nationally recognized Medical Assistant certification required from listed boards.

Responsibilities

• Maintains appropriate clinical standards and follows company policy.
• Respects patient rights and supports informed decisions in care.
• Administers high-quality, patient-focused health care.
• Performs triage/check-in, point-of-care testing, and medication administration under supervision.
• Performs phlebotomy per provider order where allowed by state law.
• Documents all clinical data accurately and completely.

Skills

Patient care

Clinical documentation

Communication with patients

Team collaboration

Education

Medical Assistant program per state requirements

Job description

The Medical Assistant/CSR abides by the company’s specified boundaries of duty and follows and implements the rules and regulations set forth by the standards of practice as applicable. The Medical Assistant performs only those acts, functions or tasks that the employee is qualified, trained, knowledgeable and/or skilled to perform, per the direct order and supervision of the Provider on duty as allowable by the Provider’s delegation authority. The Medical Assistant accepts responsibility for individual actions and continued competence. The employee will complete all competency and proficiency training required by company policy.

Education

Medical Assistant program as applicable per state requirements - Required

Experience

1-2 Years - Preferred

License & Certification

Medical Assistant diploma or nationally recognized Medical Assistant certification via one of the certifying boards listed here - Required

• AAH Registered Medical Assistant - RMA (AAH)
• AAMA Certified Medical Assistant - CMA (AAMA)
• AMCA Medical Assistant Certification - MAC
• AMT Registered Medical Assistant - RMA
• NAHP Nationally Registered Certified Medical Assistant - NRCMA
• NCCT National Certified Medical Assistant - NCMA
• NHA Certified Clinical Medical Assistant - CCMA

Basic Life Support (BLS) - Required

Core Job Functions

• Maintains appropriate clinical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• Recognizes the patient’s individual rights and cultural diversity; aid the patients in their right to be informed and to participate in making decisions in all aspects of their medical care and treatment.
• Administers appropriate high-quality patient-focused health care.
• Patient care functions may include triage/check-in assessment and discharge, CLIA waived point of care testing, medication administration per direct order and supervision of the provider, wound care, splinting application and other treatments ordered by the provider.
• Medical Assistants are permitted to perform the duty of peripheral venipuncture per the direct order and supervision of the provider on duty under specific state legislation. Some states require the medical assistant to hold a phlebotomy certificate prior to performing peripheral venipuncture.
• Initiates a patient education plan according to the individualized needs of the patient as prescribed by physician, including patient and family instruction; ensures that all aspects of care have respect for personal values and beliefs and are focused on the individual needs of each patient.
• Maintains all clinical documentation, including quality control and compliance logs required by company policy and applicable regulatory agencies.
• Accurately, efficiently, and completely document all clinical patient care data.
• Utilizes all equipment, supplies, facilities, and resources of the Company in a prudent and efficient manner.
• Assists nurse and provider on duty at all times during a shift, including, but not limited to, the unpacking of supplies and maintaining the general aesthetics of the clinic. Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room and assisting non-ambulatory patients to and from the building as well as other duties as assigned.
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.
• Follows all scripting provided for patient interactions.
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.
• Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.
• Enters patient admitting information into computer and adds patient on clinic schedule.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.
• Responsible for daily ledger balancing and preparation of bank deposits.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.