Medical Assistant Coordinator (Full-Time, Day Shift)

103 Rochester General Hospital; Erie (Erie County); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking a Medical Assistant Coordinator to join the Virtual Care telehealth team in Rochester, NY. This role acts as a Telehealth Concierge, interviewing patients, collecting demographic and financial data, obtaining signatures, and assisting with insurance verification and pre-certifications.

You'll work in a hybrid setting at 100 Kings Highway South, Rochester, NY 14617, supporting clinicians with EHR (Care Connect) and technical troubleshooting, while ensuring

Qualifications

• AAS in Medical Assisting preferred.
• 1–2 years of experience in a medical setting.
• Intermediate computer/technology skills.
• Excellent customer service and communication skills.
• Medical terminology.

Responsibilities

• Discuss Telehealth services with patients.
• Handle difficult situations with a positive attitude.
• Manage incoming calls and provide information.
• Provide and gather patient medical documentation.
• Verify insurance eligibility and obtain pre-certifications.
• Coordinate with off-site staff as needed.
• Schedule patient appointments.
• Develop knowledge of Telehealth applications.
• Use EHR to assist clinicians and troubleshoot IT.
• Provide live support as needed.
• Set up new patient records via Care Connect.
• Ensure data accuracy per policy and HIPAA requirements.
• May interpret if qualified.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer skills

Medical terminology

Education

AAS in Medical Assisting

Tools

Care Connect

EHR software

Job description

Job Title: Medial Assistant Coordinator Department: Virtual Care Location: Riedman - 100 Kings Highway South, Rochester, NY 14617 (Hybrid) Hours Per Week: 40 Schedule: Monday - Friday, 7:30am-5:30pm

SUMMARY:

As an essential part of the care team, the Medical Assistant Coordinator acts as a ‘Telehealth Concierge’. In a customer service-oriented manner, interviews patients and/or their representative to collect required data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative about their financial assistance needs. Works closely with providers within the telehealth program. Provides patients with technical assistance when needed.

RESPONSIBILITIES:

• Assists providers and patients by discussing Telehealth services with patients.
• Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude
• Managing incoming calls and providing necessary information.
• Provide and gather patient’s medical documentation as instructed by provider.
• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
• Work closely and provide follow up with off-site staff members as needed.
• Scheduling and/or prescheduling patient appointments.
• Develop a working knowledge of Telehealth applications.
• Use Electronic Health Record software to assist clinicians in all clinical observations/information Technology troubleshooting (general knowledge of WIFI, internet connectivity).
• Live support provided as needed.
• Accurately sets up new patient record via Care Connect.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Adhere to all standards found within the HIPAA Compliance Privacy Regulations.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned

PREFERRED QUALIFICATIONS:

• AAS in Medical Assisting preferred
• One to two years of experience in a medical setting or equivalent combination of education and experience.
• Intermediate computer/technology skills
• Excellent customer service and communication skills
• Medical terminology.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14617

EQUAL OPPORTUNITY STATEMENT:

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.