Medical Assistant - Convenient Care

baystatehealth; Palmer (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Professional development opportunities

Job summary

Baystate Health is seeking a Medical Assistant for the Convenient Care team in Palmer, Massachusetts. The role supports patient intake, clinical duties, and coordination of care in a fast-paced setting.

The MA will assist providers, perform procedures, manage documentation in the EHR, and participate in the care team with a focus on patient comfort and safety. Shift details include 8:30a-7:30p with alternating weekends and 40 hours per week.

Qualifications

• High School diploma or GED required.
• CPR-BLS for Healthcare Provider required by AHA.
• Career ladder with MA I–IV levels determined by the organization.
• MAI/MAII/MAIII/MAIV credentials or demonstrated competency evaluated by hiring manager.
• Credentialing through ARMA/AMT/CCMA/NCMA/NCCT or equivalent required.

Responsibilities

• Greet patients, record intake and vital signs, review histories, document medications, and complete site-specific forms in the EHR.
• Prepare treatment rooms, chaperone patients, assist providers during exams and procedures.
• Process orders, refills, prior authorizations, and document data in a timely manner.
• Perform independent procedures (EKGs, screenings, point-of-care testing) and phlebotomy per policy.
• Discharge patients, provide education, coordinate referrals and schedule follow-ups.

Skills

Patient intake

Clinical support

EKG

Phlebotomy

Immunizations

CPR-BLS

Education

High School diploma or GED

MA program credentialing (MA I–IV)

Third-party MA credentialing (ARMA/AMT/CCMA/NCMA/AAMA/NCCT)

Job description

Medical Assistant - Convenient Care

Medical Assistant in Palmer, MA | Baystate Health Careers

Department: Convenient Care

Location: 40 Wright St, Palmer, Massachusetts

Job Type: Full Time

Shift: 8:30a-7:30p; every other weekend 7:30a-4p

Make an Impact with Baystate Health

Baystate Health is seeking a Medical Assistant (MA) to join our Convenient Care team in Palmer , Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

Medical Assistant Responsibilities Include:

• Patient Intake & History: Room patients for intake, gather vital signs, review histories, document medications, and complete required site-specific screening forms in the Electronic Health Record.
• Clinical & Provider Support: Prepare treatment rooms, chaperone patients, and assist providers during examinations, testing, and in-office procedures.
• Orders & Documentation: Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and accurately document all data within established timeframes.
• Procedures: Perform independent procedures as approved by the provider, including EKGs, vision/hearing screenings, and point-of-care testing. Perform phlebotomy and administer immunizations in strict accordance with organization policy.
• Patient Discharge & Coordination: Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.

Qualifications & Skills:

• High School diploma or GED required
• CPR-Basic Life Support of Healthcare Provider required from the American Heart Association required
• This position is part of a career ladder, and the appropriate level will be determined by the organization.
• MAI - Graduate of an accredited MA program preferred OR demonstrated competencies of MA I (evaluated by hiring manager) with minimum 1 year experience in a medical office.
• MAII - Graduate of an accredited MA program OR demonstrated competencies of MA II (evaluated by hiring manager for level hiring for) with minimum 3 years' current relevant medical assistant experience in a medical practice setting.
• MAIII - Graduate of an accredited MA program with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting preferred OR demonstrated competencies of MA III (evaluated by hiring manager) with a minimum of 5 years' current relevant medical assistant experience in a medical practice setting OR minimum of two years as an MA II at a Baystate Health with demonstrated competencies of MA III.
• MAIV - (Internal career ladder) Minimum of two years as an MA III at Baystate Health with demonstrated competencies for promotion to MA IV. Graduate of an accredited MA program and registered/certified by a third-party credential body.

Credentialing must be awarded by a third-party credentialing body which can be obtained through:

1. 1. Registered through Medical Assistant (ARMA) - (Minimum Requirement);
2. 2. Registered through American Medical Technologist (AMT) association; or
3. 3. Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association (NHA); or American Association of Medical Assistants (AAMA); or
4. 4. Nationally Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT).

Practice Specific : In some specific service lines, the incumbent may have to:

• -Assist in visits and procedures for patients seeking abortion services or services for pregnancy loss, such as collecting supplies, printing consents, organizing instruments and medications, and/or assisting during the insertion of cervical dilators for surgical abortion procedures.
• -Assist provider with pelvic and breast exams for all patients.
• -Assist with cervical cytology screening and filling out appropriate forms
• -Assist with in-office surgical procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
• -Assists with transgender and non-binary patients seeking gender-affirming therapy and/or surgery

Schedule Details

Job Type: Full-Time, 40 hours per week

Shift: W/Th/Fri, 8:30a-7p

Every other weekend 7:30a-4p

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
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