Medical Assistant - Concierge PCP

OhioHealth; Upper Arlington (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

OhioHealth PCP Concierge Medicine seeks a Medical Assistant to provide high-quality care to a focused patient panel. You will greet patients, take vital signs, prepare exam rooms, assist with procedures, coordinate tests and referrals, and support physicians in preventive, patient-centered care.

The role emphasizes building patient relationships, efficient workflows, and adherence to Ohio policies and scope of practice, with ongoing training and professional development.

Qualifications

• Completion of a High School Medical Assistant Career Technical Program or Graduation from an accredited School of Medical Assisting.
• Certification as a Paramedic (EMT-P) or Military Medic training.
• At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
• BLS certification.

Responsibilities

• Facilitates efficient patient flow and prepares the patient for the visit.
• Completes Care Connect EMR documentation accurately.
• Performs administrative duties to keep information current and updated.
• Maintains a clean, safe clinical environment and reports equipment issues.
• Communicates with patients in a respectful, caring manner.
• Supports providers and coordinates referrals and care.

Skills

Patient care

Vital signs

Communication

Teamwork

Education

High School Diploma or GED

Accredited Medical Assistant program

BLS Certification

Tools

EPIC EMR

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

A typical day as a Medical Assistant in this practice involves providing personalized, high-quality care to a smaller panel of patients. Responsibilities include conducting 1 part of a wellness visit, greeting patients, taking vital signs, preparing exam rooms, assisting with procedures, coordinating laboratory tests and referrals, managing medication refills, scheduling appointments, and following up with patients when need. The role also emphasizes building strong patient relationships, responding promptly to patient needs, and supporting physicians in delivering comprehensive, patient-centered care with a focus on prevention and wellness.

This position is responsible for administrative and clinical duties delegated by the physician. The Medical Assistant is responsible for assisting physician with patient care in compliance with the Ohio Administrative Code. Other responsibilities include, but are not limited to, routine clinical and administrative duties as needed to meet the needs of the practice to which it is assigned. The duties of the Medical Assistant vary from office to office based on size and specialty of the practice.

Minimum Qualifications

• Completion of a High School Medical Assistant Career Technical Program, or
• Graduation from an accredited School of Medical Assisting, or
• Completion of Military Medic training, or
• Certification as a Paramedic (EMT-P), or
• At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.

Responsibilities And Duties

Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.

Successful completion of Care Connect EMR documentation skills.

Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR in basket.

Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel.

Communicates with patients and customers in a respectful and caring manner.

Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services.

Collects and monitors patient data; reports patient data and patient need as directed.

Maintains documentation guidelines around patient chargeable items/services.

Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency.

Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.

Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.

Completes required continuous training and education, including department specific requirements.

Promotes and advocates for patient quality, safety, and experience initiatives. Acts as a role model.

Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User).

Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy.

Leads and supports development of standard work and develops necessary customizations.

Functions as a clinical preceptor and is responsible for training new staff.

Is compliant with scope of practice.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

High School or GED (Required)BLS - Basic Life Support - American Heart Association

Additional Job Description

Work Shift

Day

Scheduled Weekly Hours

40

Department

PCP Concierge Medicine

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment