Medical Assistant CMA Float

University of Maryland Medical System; Glen Burnie (MD); On-site; Full time

Job summary

An established industry player is seeking a Float Medical Assistant to provide essential support in both front and back office operations. This role involves greeting patients, managing referrals, and assisting with medical records, ensuring a seamless experience for patients and providers alike. Ideal candidates will have a strong background in medical assistance, excellent communication skills, and a commitment to patient safety. Join a dynamic team where your contributions will directly impact patient care and operational efficiency. This is a fantastic opportunity to grow within a supportive environment that values your skills and dedication.

Qualifications

• High School Diploma or equivalent is required.
• Completion of an accredited Medical Assistant Program is required.
• CPR certification and 1-2 years of experience in a physician practice are necessary.

Responsibilities

• Greet patients and verify insurance information.
• Gather patient history and assist with medical procedures.
• Maintain patient records and ensure compliance with regulations.

Skills

Data Entry

ICD-10 Coding

Communication Skills

Organization Skills

Knowledge of Medical Terminology

Education

High School Diploma or GED

Completion of an accredited Medical Assistant Program

CPR Certification

Tools

PC Software

Routine Office Equipment

Job description

Shift Schedule: Monday - Friday 8:00AM - 4:30PM

Location: Baltimore Washington Medical Center

General Summary

Under general supervision, the Float Medical Assistant will be responsible for a variety of functions as they relate to front and back office duties as well as patient referrals, patient care, and medical records in the various clinics where help is required. Percentage of time in each function will vary according to the patient caseload and business need of Baltimore Washington Medical Center (BWMC).

Principal Responsibilities and Tasks

• Office Assistant Function:
  • Greets patients courteously and promptly.
  • Assures that all patients are registered and that all demographic information is updated.
  • Verifies patient insurance information and updates it in the system.
  • Assures all patients' paperwork is correct and put in the patients' chart for the physicians.
  • Batch encounters and process for the billing department daily.
• Referral Function:
  • Performs all data entry, ICD10 CM coding of outpatient referrals. Reviews all outpatient referrals for benefit coverage, eligibility, and appropriate providers for various managed care contracts in a timely and efficient manner.
  • Serves as a contract resource for providers and staff. Attends meetings and managed care training sessions as necessary to support managed care contracts.
  • Answers telephone referral requests and coordinates authorization process with payers and providers. Reviews pending claims for authorization and coordinates resolution of payment with Managers.
  • Maintains adequate supply of referral forms and manuals to meet the needs of patients and staff.
• Medical Assistant Function:
  • Gathers and documents brief history and chief complaint in the medical record, including medication documentation and other orders as instructed by the practice.
  • Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam.
  • Prepares patient for examination by the health care provider, including taking vitals, blood pressure, and temperature.
  • Performs routine office testing, including but not limited to urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse, and blood pressure. Obtains necessary blood and urine specimens.
  • Assists provider with procedures and minor surgical procedures. Administers and documents injections and other medications given. Sterilizes all reusable instruments and equipment as needed.
  • Assists provider with clarification of patient instructions such as diagnostic test preparation and medication administration.
  • Maintains necessary supplies in clinical area.
• Medical Records Function:
  • Assembles patient medical records, portions of medical records, and loose reports/documents in pre-established filing order preparing them for filing according to specific practice guidelines.
  • Files individual patient reports into appropriate medical records.
  • Files medical records in the established order, generally terminal digit, in the appropriate file locations.
  • Assigns medical record numbers for new patient records by searching for old/existing medical record number or creating a new one.
  • Handles and refers as appropriate telephone calls and walk-in requestors, e.g., visitors, patients, and physicians requesting medical record information, and correspondence information.
  • Follows UMMS and departmental policies and procedures, as well as relevant medical records regulations, with particular respect to medical records and release of patient information.
• Performs related duties as required.

Qualifications

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Completion of an accredited Medical Assistant Program is required. Nursing Assistant Certification will be accepted in lieu of the Medical Assistant course certificate. Additional coursework in medical terminology, data entry, ICD-10 coding preferred.
• CPR certification is required.
• One to two years’ experience in a physician practice is required.

Knowledge, Skills, and Abilities

• Knowledge of CRT data entry required. Knowledge of applicable PC software preferred; ability to learn required.
• Ability to operate routine office equipment.
• Knowledge of terminal digit filing, telephone etiquette, and organization skills for tracking medical records and maintaining a fast-paced work environment.
• Effective oral and written communication skills are necessary to work with practice staff in a courteous and effective manner when responding to requests.
• Must be willing to rotate between all BWMC sites for PRN coverage as determined by manager, using own mode of transportation.

Working Conditions

• Weekend, shift work, holiday, on-call, and overtime may be required.
• Work is primarily performed in a physician practice environment involving a high volume of public contact.
• Work requires lifting of medical records up to 25 pounds, approximately 20% of the time, and walking and standing approximately 75% of the time.
• Potential exposure to body fluids due to patient contact.

Patient Safety

• Ensures patient safety in the performance of job functions and through participation in facility, department, or unit patient safety initiatives.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Implements policies, procedures, and standards consistently in the performance of assigned duties.
• Develops effective working relationships and maintains good communication with other team members.
• Identifies possible risks in processes, procedures, devices, and communicates the same to those in charge.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation:

• Pay Range: $19.50 - $27.31
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide