Medical Assistant-Certified (Orthopedics -Full Time)

North Country HealthCare, Inc.; Lancaster (NH); On-site; USD 28,000 - 37,000; Full time

Job summary

North Country HealthCare (NCH) seeks a Certified Medical Assistant (Orthopedics) for a full‑time hourly position in Lancaster, NH. The CMA provides clinical and administrative support under supervision, handling vital signs, patient history, injections, specimen collection, and EMR documentation to ensure efficient clinic flow.

Responsibilities include preparing exam rooms, assisting physicians, coordinating appointments, educating patients, and contributing to infection control and billing

Qualifications

• High school diploma or equivalent and CMA certification.
• Current Basic Life Support (BLS/Heartsaver CPR) certification.
• Strong communication and interpersonal skills.

Responsibilities

• Assist providers with patient examinations and procedures, recording vitals and history in EMR.
• Prepare examination rooms and maintain sterile, stocked environments.
• Educate patients and families on health maintenance and treatment plans.
• Coordinate appointments, referrals, and follow-ups with other facilities.
• Handle inquiries and support billing and data entry tasks as required.

Skills

Interpersonal skills

EMR proficiency

HIPAA compliance

Organizational skills

Education

High school diploma or equivalent

CMA certification

BLS/CPR certification

Tools

EMR software

Office software

Job description

Medical Assistant-Certified (Orthopedics -Full Time)

#1123

Lancaster, New Hampshire, United States

Position Type

Full Time Hourly

80

Job Description

ABOUT NORTH COUNTRY HEALTHCARE (NCH):

North Country Healthcare is a non‑profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly‑trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well‑being of the communities we serve. As a leader in a management position this role emphasizes advancing High‑Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services.

The anticipated hourly range for this position is $20.05/hr - $25.07/hr - $27.08/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job‑related factors.

ESSENTIAL QUALIFICATIONS

Education:

• High school diploma or equivalent. Completion of an accredited Medical Assistant program. Certification: Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA).

Licensure:

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three‑month grace period after the expiration date.

Skills:

• Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Proficient in electronic medical records (EMR) and office software. Ability to maintain confidentiality and adhere to HIPAA regulations. Compassionate patient care skills and attention to detail.

Work Experience:

• Minimum of 1-2 years of experience in a clinical setting preferred. Experience in a medical office environment is an advantage.

ESSENTIAL FUNCTIONS:

• Assist healthcare providers with patient examinations and procedures, ensuring patient comfort and safety. Obtain and record patient vital signs, medical history, and current medications accurately in EMR systems. Prepare examination rooms, ensuring all necessary supplies and equipment are available and sanitized. Administer medications and vaccinations as directed by healthcare providers and in accordance with established protocols. Perform routine laboratory tests and specimen collection, including blood draws and swabs, following proper procedures. Schedule patient appointments, follow‑ups, and referrals, coordinating effectively with other healthcare facilities. Educate patients and their families on health maintenance, disease prevention, and treatment plans as instructed by the provider. Handle patient inquiries both in person and over the phone, providing appropriate information or directing them to the correct healthcare personnel. Maintain and update patient records, ensuring all documentation is accurate, complete, and up‑to‑date. Assist in the management of inventory for medical supplies, ordering and restocking as needed. Collaborate with office staff to ensure smooth clinic operations and effective patient flow. Follow infection control policies and procedures to maintain a safe and clean work environment. Coordinate with insurance companies for processing claims and obtaining pre‑authorizations for procedures. Participate in ongoing education and training to stay current with best practices and industry standards. Perform administrative duties such as billing, filing, and data entry as required by the office manager.

NON-ESSENTIAL FUNCTIONS

Performs additional duties as assigned. Adheres to facility Values, Service Excellence and Standards of Excellence.