Medical Assistant - Centralized Support Team

ZoomCare; Portland (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

ZoomCare is seeking a Medical Assistant for their Centralized Support Team. This role involves managing prescription refills, addressing patient inquiries, and ensuring a smooth patient experience. Candidates should have a high school diploma, relevant certification, and strong communication skills. Join a dedicated team committed to delivering high-quality healthcare.

Benefits

Medical, Dental, Vision benefits

401K with employer match

Paid Time Off

Holidays

Parental Leave

Sabbatical

Qualifications

• 1+ years of experience in a medical assistant role, preferably in telehealth or outpatient settings.
• Familiarity with prescription refills and prior authorizations.
• Bilingual skills a plus.

Responsibilities

• Assist in processing prescription refill requests and coordinate with clinicians.
• Answer and triage incoming patient calls, providing guidance.
• Manage patient requests via ZoomCare's portal.

Skills

Communication

Organizational Skills

Attention to Detail

Education

High school diploma or GED

Certification as a Certified Medical Assistant

Tools

EHR

Google Suite

Microsoft Office

Slack

Job description

Medical Assistant - Centralized Support Team

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Medical Assistant - Centralized Support Team

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Description

Summary

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care, and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!

ZoomCare is seeking a Medical Assistant - Centralized Support Team to join our team! The Medical Assistant (MA) - Centralized Support Team is responsible for ensuring a smooth patient experience by managing prescription refills, medication prior authorizations, addressing patient calls, and responding to inquiries through ZoomCare’s secure online medical portal. The MA will work closely with a collaborative team to deliver prompt, accurate, and efficient care to patients.

Schedule and Training

• Monday-Friday 8:00am - 4:00pm remote
• This position requires 4-6 weeks of in-person training, starting at our Sellwood location and then traveling around the Portland metro area.

Essential Functions

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
• Assist in processing prescription refill requests, ensuring timely medication delivery and coordinating with clinicians.
• Support medication prior authorizations by working with insurance providers and facilitating communication among patients, providers, and pharmacies.
• Answer and triage incoming patient calls, providing guidance and directing urgent matters appropriately.
• Manage patient requests via ZoomCare's portal, handling non-urgent concerns like scheduling and inquiries.
• Collaborate with clinical staff to ensure accurate medication management and resolve prescription or patient care issues.
• Provide clear instructions and information to patients regarding medications and services.
• Maintain accurate records of patient interactions in compliance with policies and regulations.
• Ensure compliance with healthcare regulations, HIPAA, and privacy standards.
• Other duties as assigned.

Qualifications

• High school diploma or GED.
• Current licensure/certification as a Certified Medical Assistant or similar credential.
• 1+ years of experience in a medical assistant role, preferably in telehealth or outpatient settings.
• Familiarity with prescription refills, prior authorizations, and administrative healthcare tasks.
• Strong communication skills, professional and compassionate.
• Experience with EHR and online portals.
• Proficient in Adobe, Google Suite, Microsoft Office, Slack, or similar.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.
• Knowledge of HIPAA and patient confidentiality.
• Experience with insurance prior authorization preferred.
• Bilingual skills a plus.
• Basic clinical terminology knowledge.

Compensation Package

• Medical, Dental, Vision benefits
• 401K with employer match
• Paid Time Off, Holidays, Parental Leave, Sabbatical
• Hourly pay: $22.50 - $29.50 DOE
• Potential for bonuses and other compensation

Working Conditions

• Sitting/standing at a desk, working on a computer
• Visual and communication requirements
• Handling sensitive and confidential information
• Possible extended hours outside regular schedule

ZoomCare requires vaccinations for patient-facing employees and all staff as a condition of employment, with exemptions possible for medical or religious reasons.