Medical Assistant/Administrative -Front Desk

Yale New Haven Health; Greenwich (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking a Medical Assistant to support physicians and patient care in a fast-paced outpatient setting. The role involves clinical tasks, patient prep, vital signs, and coordinating documentation with the care team.

The ideal candidate has MA training or CNA/EMT credentials, at least one year of experience, and familiarity with medical terminology and CPR. Strong communication and organizational skills are essential.

Qualifications

• Education: MA certificate or equivalent in healthcare.
• Experience: at least 1 year in MA/CNA/EMT/ACA/PCA or related.
• Licensure: CMA/CCMA/RMA preferred; BLS preferred.
• Special Skills: medical terminology and CPR knowledge.

Responsibilities

• Collaborate with providers and staff to deliver direct/indirect patient care.
• Prepare patients for visits including vitals and history intake.
• Maintain patient records and assist with quality and billing data.
• Assist in scheduling and documentation as needed.
• Provide coverage for administrative tasks as required.

Skills

Medical terminology

CPR certification

Communication skills

Teamwork

Education

Medical Assistant certificate program

CNA/EMT/Paramedic

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for assisting physicians and physician assistants with patient care, clerical, environmental and organizational tasks. Assists in examination and treatment of patients under the direction of physician and physician assistants. Conveys a positive image. Essential duties and responsibilities include the following. Other duties may be assigned as necessary.

EEO/AA/Disability/Veteran

Responsibilities

• Effectively works in collaboration with providers and clinical/clerical staff to provide direct/indirect care to patients and families.
• Prepares patient for visit: height and weight, history intake, vital signs, pulse oximetry, and documents findings.
• Maintains patient records effectively: updates census records, assists staff in collection of quality, utilization, and satisfaction data, participates in quality assurance monitoring of service, patient care and operational efficiency indicators, and follows up with appropriate interventions and problem solving as indicated.
• Performs a range of duties required to coordinate the billing and follow-up of each patient account. Ensure providers submit timely and accurate billing.
• Staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age specific needs, and provide the care needed as described in the unit's / area's/ department's policies and procedures.
• Cross-trained to provide administrative and clerical coverage for reception area as needed.
• Perform other duties as assigned.

Qualifications

Education

High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

Experience

Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.

Licensure

Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

Special Skills

Experience with medical terminology and skills associated with medical assisting and CPR are required to assist the physician and physician assistants with patient evaluation and follow up treatment.

Physical Demand

Pleasant office setting. Standing, sitting and walking most of the day and working with lightweight equipment. The job is rated with a light physical demand level. There is moderate amount of stress dealing with a corporate environment.