Medical Assistant

Yale New Haven Health; Fairfield (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health is seeking a Medical Assistant to join our patient-centered team in Connecticut. You will perform clinical tasks, support physicians, and help coordinate care with EPIC documentation and front-desk duties.

The role requires at least one year of MA/related experience, completion of MA or phlebotomy programs, and applicable certifications. You will uphold HIPAA, infection control, and patient confidentiality.

Qualifications

• High School diploma or equivalent required; MA certificate/phlebotomy program or related licensing preferred.
• Minimum one year of MA/CNA/EMT/ACA/PCA/paramedic/phlebotomist experience; new grads may be considered.
• Certification in CCMA/CMA/AAMA/RMA preferred; BLS certification preferred.

Responsibilities

• Performs patient care tasks, explains roles to patient/family, and assists physicians with procedures.
• Manages EPIC in-basket, documents medical history and coordinates pre-authorizations.
• Performs administrative duties: front-desk tasks, scheduling, and patient records handling.
• Maintains infection control; cleans rooms and instruments between visits and stores supplies.
• Supports Care Coordinator and participates in quality improvement activities.

Skills

Follow directions

Compassionate care

Flexible and cooperative

Effective communication

Education

High School diploma or equivalent

MA certificate or phlebotomy program

CNA/EMT/Paramedic certification

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities

• Performs patient care responsibilities as assigned. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. Assists physicians/providers, accompanies patients to the exam/procedure room, prepares patients for visit (vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, spirometry, etc.), documents medical and surgical history, family history, social history, problem list, and medications in EPIC. Performs screening per physician/provider guidelines. Assists physicians/providers with various procedures. Obtains pre‑authorizations when necessary. Conveys instructions to patients/family members/caregivers. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. Maintains patient records effectively. Efficiently manages and routinely checks the EPIC in‑basket. Answers and returns calls promptly and provides pertinent information.
• Performs administrative responsibilities as assigned. Sends/receives patient medical records and abstracts new patient records into EPIC. Obtains lab/radiology reports, hospital notes, and referral information as requested. Completes forms/requisitions as needed. Cross‑trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
• Performs environmental responsibilities as assigned. Sets up instruments and equipment according to department protocol. Applies principles of infection control. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. Orders, sorts, and stores supplies following established department policy.
• Performs other related organizational duties as assigned. Maintains patient autonomy, confidentiality, and dignity. Ensures providers submit timely and accurate billing. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). Provides prompt attention to urgent and non‑urgent patient issues as evidenced by observation and feedback from staff. Quickly shares problems related to patients and/or staff with the supervisor. Works with the Care Coordinator for Patient Centered Medical Home initiatives. Attends and actively participates in staff meetings. Collaborates in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. Advocates on behalf of vulnerable individuals and populations. Contributes to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. Collaborates in developing a work environment where continuous quality improvements in practice are pursued. Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. Coordinates efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participates in interventions which address articulated needs.
• May assist and/or perform chaperone duties for patient medical procedures as needed.
• May perform other duties as required.

Qualifications

Education: High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

Experience

Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.

Licensure

Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

Special Skills

Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.