Medical Assistant (admin)

Beth Israel Lahey Health; Massachusetts; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant to provide exceptional patient care and support administrative operations. In this full-time role, you will engage with patients, manage appointments, and assist in clinical tasks, all while working in a collaborative environment. Your contributions will enhance patient experiences and uphold the highest standards of care. Join a team that values empathy and professionalism, and make a meaningful impact in the lives of patients every day.

Qualifications

• High School diploma or GED required; Bachelor's preferred.
• Medical Assistant Certification or related certifications preferred.

Responsibilities

• Perform administrative duties such as patient check-in and scheduling.
• Assist patients during visits and communicate clearly with the team.
• Maintain medical equipment and ensure OSHA compliance.

Skills

Patient Care

Communication Skills

Problem Solving

Computer Skills

Education

High School diploma or GED

Bachelor’s in Health Science

Tools

EHR Systems

Job description

Join to apply for the Medical Assistant (admin) role at Beth Israel Lahey Health

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Join to apply for the Medical Assistant (admin) role at Beth Israel Lahey Health

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

We are looking for an experienced Medical Assistant to perform clinical and administrative duties.

The Medical Assistant provides high-quality, direct patient care in a team-based model to BIDHC patients and supports smooth clinical and administrative operations. The Medical Assistant works with diverse backgrounds and respects all patients and team members. Reports to the Practice Manager.

Job Description:

Primary Responsibilities:

• Perform administrative duties such as greeting patients, check-in, registration, scheduling, verification of demographic info, and managing referrals and co-pays. Use computer systems for registration and data accuracy. Schedule and reschedule appointments, support patient and visitor flow.
• Develop empathetic relationships with patients, families, and colleagues to enhance patient care and contribute to organizational goals.
• Assist patients during visits: facilitate flow, inform delays, update medication/allergy lists, review screening questions, and act as a liaison for optimal service.
• Communicate clearly with patients and team: hand-offs to providers, explain visit reasons, vital signs, and patient stories.
• Perform medical assisting duties under supervision: obtain vital signs, perform EKGs, point-of-care testing, phlebotomy, immunizations (certified MAs), and assist during procedures.
• Support Population Health by conducting outreach, health coaching, monitoring practice activity, and managing patient follow-ups for health maintenance or chronic diseases.
• Maintain medical equipment and supplies, ensuring sterilization, proper stock, and safety standards.
• Use EHR to manage prescriptions, enter orders, and document tasks for billing accuracy.
• Schedule diagnostic and lab tests, verify insurance, and manage prior authorizations and referrals.
• Ensure OSHA compliance and patient safety, report adverse events, and protect PHI.

Required Qualifications:

• High School diploma or GED; Bachelor’s in Health Science preferred.
• Medical Assistant Certification, Registered Nurse, EMT Basic, or Phlebotomy Certification preferred.
• 0-1 years related experience required.
• Demonstrated MA competencies within one year of hire.
• Basic computer skills and ability to navigate web-based applications.

Preferred Qualifications:

• Certified Medical Assistant.

Competencies include decision making, problem solving, independence, communication skills, knowledge of practices, teamwork, and customer service. Must serve diverse age groups and adhere to safety and environmental standards.