Medical Assistant - 339

Greenwich House, Inc.; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Greenwich House is seeking a Medical Practice Manager in New York City to oversee structured appointment schedules, assist physicians, and support telemedicine services. The role involves entering patient data into EMR, coordinating tests, and ensuring smooth on-site operations for quality patient care.

Ideal candidates will have a high school diploma or GED with Medical Assistant and Phlebotomist certifications, plus experience with substance-using populations and strong customer service

Qualifications

• High School diploma or GED with Medical Assistant and Phlebotomist certifications.
• Experience serving populations with substance use preferred.
• Strong customer service and phone etiquette.
• Knowledge of medical office management systems and procedures.
• Excellent time management and ability to multitask.

Responsibilities

• Maintain structured appointment schedules for medical staff.
• Enter patient data into EMR including allergies, meds, vitals.
• Perform point-of-care testing and EKGs.
• Assist with wound care, dressing changes and minor procedures.
• Assist in Telehealth operations and patient flow.
• Ensure HIPAA compliance and patient confidentiality.
• Maintain logs and required checks (refrigerator temps, emergency meds).
• Billing functions and coordination of referrals.

Skills

Customer service

Phone etiquette

Time management

Multi-tasking

Communication skills

Education

High School diploma or GED

Medical Assistant certification

Phlebotomist certification

Tools

Electronic Medical Records (EMR)

Medical office management software

Phlebotomy equipment

Job description

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org .

The Opportunity

Greenwich House is seeking a Medical Practice Manager who will be responsible for maintaining structured appointment schedules for medical staff, alerting patients of need for assessments in a timely fashion, and assisting physicians and physician assistants in providing medical care, phlebotomy, and telemedicine services.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission‑driven organization making a lasting impact in New York City.

Responsibilities

• Receive clients and monitor vital signs. Enter patient health information into electronic medical record to include patient allergies, medication reconciliation, vital signs, basic patient history prior to patient seeing provider
• Perform point‑of‑care/CLIA‑waived testing
• Assist provider with wound care, dressing changes, and minor procedures
• Assisting with screening tools
• Urine drug screen/toxicology specimen collection and chain‑of‑custody procedures
• Naloxone administration in emergencies once trained
• Ensure patient confidentiality as required by HIPAA and 42 CFR Part 2
• OSHA Bloodborne Pathogen Standard / universal precautions compliance
• PPE inventory and sharps handling
• BLS certification
• Referral coordination
• Sterilization and instrument processing standards
• Manage patient appointments and recalls for medical follow‑ups.
• Assist medical staff in the exam rooms.
• Escort patients to the exam rooms, interview patients, measure vital signs, including blood pressure, pulse, temperature, and document all information in patient chart.
• Manage Telehealth operations, including managing cameras, escorting patients to telehealth rooms, connecting patients to providers, assisting in on‑site medical needs, cleaning rooms between patients, etc.
• Give instructions to patients as instructed by the medical staff.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.)
• Produce and distribute correspondence memos, letters, faxes and forms.
• Perform routine phlebotomy.
• Perform Electrocardiograms (EKG’s) and other tests.
• Enter patient data into electronic medical record, fill out lab forms.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies; performing preventative maintenance; calling for repairs.
• Retrieve data from the electronic medical record for use by the clinicians.
• Prepare and clean treatment rooms and medical instruments.
• Perform data gathering for quality assurance studies.
• Maintain inventory and order necessary medical supplies.
• Maintain working areas in appropriate condition.
• Perform billing functions.
• Serve and protect the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements. Enhance practice reputation by accepting ownership for accomplishing new and different requests, and explore opportunities to add value to job accomplishments.
• Enhance practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
• Perform other tasks and special projects as assigned by the direct supervisor.

What You’ll Bring

• High School graduate or Equivalency Diploma with Certification as Medical Assistant and Phlebotomist.
• Experience working with a substance using population preferred.
• Exceptional customer service and phone etiquette. Ability to maintain effective and organized systems to ensure timely patient flow.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi‑task and prioritize work.
• Knowledge of infection control practices and adherence to all standards.
• Social perceptiveness and service‑oriented.
• Excellent written and verbal communication skills.

Location: Onsite - 190 Mercer Street, New York, NY

Schedule: 35 hours/week

FLSA Classification: Non‑Exempt

Employment Type: Full-Time

Reports To: Medical Practice Manager

Salary Range

The expected base salary for this position is $50,000 annually. This rate reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Greenwich House is committed to supporting the well‑being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.