Medical Assistant 2 Orthopaedic Surgery Burlington

Lahey Hospital & Medical Center

Burlington (MA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

A healthcare facility in Burlington seeks a Medical Assistant II to provide high-quality clinical care. The role involves mentoring junior staff, managing patient flow, and ensuring compliance with medical protocols. Candidates should have at least three years of experience and strong customer service skills. This position offers a full-time schedule within a team-oriented environment.

Qualifications

Minimum of three years of experience as a Medical Assistant.
One year of experience at Lahey Hospital & Medical Center is preferred.
Achieve and maintain Basic Life Support (BLS) certification.

Responsibilities

Assist in delivering safe clinical care and patient satisfaction.
Act as a team lead for other medical assistants.
Collaborate with healthcare providers for effective patient care.

Skills

Interpersonal and customer service skills

Problem-solving and analytical skills

Organizational ability

Advanced computer skills

Education

High School Diploma or equivalent

Preferred Medical Assistant Certification

Job description

Medical Assistant 2 Orthopaedic Surgery Burlington

Join to apply for the Medical Assistant 2 Orthopaedic Surgery Burlington role at Lahey Hospital & Medical Center

Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Position Summary

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA II will perform all of the duties of a medical assistant as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.

The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.

Job Description

Essential Duties & Responsibilities

Advanced Epic Knowledge
Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
Assists with troubleshooting Epic related issues using documented best practices
Acts as a first-level practice resource, or “go to” person, for day-to-day process questions and new practice initiatives
Proactively problem solves basic issues with the ability to understand, listen, and solve or escalate any issues before they become more serious
Accepts assignments/projects that maintain regulatory compliance
Accepts assignments/projects that improve QI processes
Precepts new Medical Assistants
Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed
Mentors and train new staff on practice policies and procedures

As a Medical Assistant II this position performs all functions and responsibilities as specified below as well as mentors and coaches other Medical Assistants to assist them in meeting Medical Assistant functions and performance expectations.

Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.

Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.

Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.

Delivers care that is specific to the age of the patient

Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.

Contributes information provided by the patient or family for the assessment of health status

Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
Participates in and supports the educational plan for patient and family.

III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.

Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.

Demonstrates the ability to provide and maintain patient safety in the environment of care

Demonstrates skills as a responsive and supportive team member.

Demonstrates ability to fulfill role in regulatory compliance and readiness.

Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)

Greets, identifies, transports and/or escorts patients to exam room.
Accurately obtains all elements of the MA rooming standards. Documents data in EHR. Reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature.
Prepares patient for examination: asks for chief complaint, documents, takes vital signs, etc. (as listed in original).
Assists with wound care, minor procedures, immunizations, injections, phlebotomy and related testing as per provider orders and department standards.
Prepares, labels and transports specimens; performs testing as appropriate; maintains equipment and supplies.
Maintains patient safety and coordinates care with providers and team.

Non-Clinical/Indirect patient care

Pre-visit planning; organizes daily work; huddles; reviews records against quality measures; prepares documentation for appointments; follows up with patients; manages administrative tasks and care coordination.
Reviews, manages and enters registry health data; monitors patient progress via disease registries; maintains EMR; ensures exam rooms and supplies are stocked.
Provides administrative support, front desk and check-out coverage; schedules appointments and handles referrals/pre-authorizations.

Organizational Responsibilities

Maintains confidentiality; follows Lahey Health policies; demonstrates commitment to lifelong learning; participates in mandatory education and special projects.

Minimum Qualifications

Education: High School Diploma or equivalent required

Licensure, Certification, Registration: Preferred Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained. Achieve and maintain Basic Life Support (BLS) certification through American Heart Association.

Skills, Knowledge & Abilities: Strong interpersonal and customer service skills; knowledge of medical terminology; strong problem-solving and analytical skills; advanced computer skills; organizational and multitasking ability.

Experience: Minimum of three (3) years of experience as a Medical Assistant with a minimum of one (1) year as a Medical Assistant at Lahey

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

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