Medical Assistant

Novant Health-GoHealth Urgent Care, LLC; West Highland (MI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

5 weeks paid time off

Monthly bonus program

Comprehensive benefits: medical,Dental

401(k) with employer match

Job summary

Novant Health-GoHealth Urgent Care, LLC is hiring a Medical Assistant to support urgent care providers with clinical and administrative tasks. You will handle patient intake, vitals, testing, room prep, and EMR documentation, delivering a high‑quality, customer‑focused experience in a fast‑paced setting.

The role requires proficiency in MA duties, strong communication, and the ability to work effectively with diverse populations.

Qualifications

• High School Diploma required.
• Graduate of a Medical Assisting Program preferred.
• BLS certification required at hire or within 6 months.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate referrals.
• Respond to patient inquiries and provide status updates.
• Record medical history and vital signs.
• Perform point-of-care testing and phlebotomy.
• Update EMR and scan documents.
• Handle front-desk administrative tasks.

Skills

Medical Assistant duties

Typing skills

MS Word & Excel

Attention to detail

Communication skills

Diversity & inclusion

Team collaboration

Education

High School Diploma

Medical Assisting Program

BLS certification

Tools

EMR software

MS Word

MS Excel

Job description

About Us

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Novant Health and GoHealth Urgent Care have partnered to deliver high‑quality urgent care services across Charlotte, Winston‑Salem, and Asheville, NC. We focus on creating an effortless patient experience, a welcoming culture of care, and seamless integration with our health system partners.

Medical Assistant Pay Range: $19.00 – $24.25 per hour

Position Summary

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vitals, testing, procedures, room preparation, and EMR documentation. This role delivers a high‑quality, customer‑focused experience in a fast‑paced care setting.

Essential Functions

• Register patients, verify insurance, and collect co‑pays
• Schedule appointments and coordinate specialist referrals
• Respond to patient inquiries and provide care status updates
• Communicate patient flow and assist with patient preparation
• Record medical history and obtain vital signs
• Perform point‑of‑care testing (flu, strep, ECG)
• Perform phlebotomy and administer injections
• Prepare, clean, and restock exam rooms
• Update EMR and scan documents
• Answer phones and manage administrative tasks
• Conduct patient follow‑up and maintain reception area
• Complete opening and closing procedures, including cash‑out
• Conduct daily equipment checks and submit repair tickets
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Proficiency in Medical Assistant duties
• Strong typing and computer skills
• Proficient with Microsoft Word and Excel
• Detail oriented with strong task management
• Excellent written and verbal communication skills
• Ability to work effectively with diverse populations
• Strong team collaboration skills

What We Offer

• Career advancement opportunities, including leadership and clinical education pathways
• EMR training and mentorship from market leadership and providers
• Competitive compensation with monthly bonus program
• 5 weeks of paid time off
• Comprehensive benefits: medical, dental, vision, disability, life, and 401(k) with employer match

Requirements

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Basic Life Support (BLS) certification required at hire (AHA or ARC)

Certification Requirements (for candidates with less than 3 years of MA experience)

• One of the following certifications is required: CCMA – Certified Clinical Medical Assistant (NHA) CMA – Certified Medical Assistant (AAMA or CHP) RMA – Registered Medical Assistant (AMT, AAH, or ARMA) NCMA – National Certified Medical Assistant (NCCT) NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives Experience‑Based Pathway (no MA certification at hire)

• Minimum of 3 years of Medical Assistant experience, AND at least 1 of those years must be in a Hospital, Emergency Room, or Urgent Care setting
• Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment

Alternative Credentials Accepted at Time of Hire

• Graduate of an accredited Nursing Program
• LPN, or RN
• EMT (National Registry of Emergency Medical Technicians)
• Paramedic (National Registry of Emergency Medical Technicians)
• CNA – Certified Nursing Assistant

GoForward

Joining our team means access to modern clinical tools, innovative facilities, and meaningful opportunities to grow your career in a collaborative and supportive environment.

When our customers enter our award‑winning centers, they find a welcoming and comfortable environment, state‑of‑the‑art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.