General Summary of Position
Department: Physician Practice - OB - Gyn
Status: Full-time, 40 hours per week, Non-exempt
Schedule: Monday-Friday, 8:30am - 5pm
Address: 3500 Old Washington Rd, Suite 302, Waldorf, MD 20602
Job Summary
MedStar Health is seeking a certified Medical Assistant with excellent customer service and patient interaction skills, having at least one year of experience in an ambulatory care setting.
The Medical Assistant will perform clinical and administrative duties under the supervision of a physician/provider and/or a registered nurse. Duties include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, assistance with patient exams, and telephone and clerical support.
Position may float to other sites or locations within the system.
Primary Duties
- Assist providers with patient preparation, office procedures, examination, and education of patients. Support the clinical care team, ensuring optimal best‑practice patient flow and managing patient volume.
- Review and prepare for scheduled patient visits. Screen all patients for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk. Conduct surveillance for transitions of care, urgent/emergent care, or follow‑up tasks.
- Conduct motivational interviews, including patient screening and coaching on disease management, motivation to change, learning care needs, and community outreach needs. Identify potential behavioral health needs of patients and notify the provider.
- Report actual or potential problems concerning patients, families, and associates. Participate in performance improvement initiatives to improve care quality and safety. Attend training for safety, infection control, etc. Ensure ongoing compliance by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, and keeping the area free of clutter.
- Participate in population management activities, including awareness of the populations served and engaging the patient in self‑management support, care/health goal setting, pre‑visit planning, and capturing information that leads to healthcare improvement activities.
- Perform selected patient/laboratory testing, including point‑of‑care testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing. Remove sutures/staples. Document activities in the patient’s electronic medical record (EMR). Perform required patient follow‑up, including pap smears, Pb levels, HIV, mammograms, and STD’s. Collect and process specimens, complete requisitions, and document.
- Provide escort and assist with patient discharge activities. Provide chaperoning. Fulfill infection prevention and environmental responsibilities as assigned. Update appropriate records of scheduled equipment maintenance and manage drug and medical supply inventories. Provide telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols.
- May insert intravenous catheter for physician‑initiated IV fluid therapy or administration of intravenous medications. May insert, remove, and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal, subcutaneous, and intramuscular. May perform phlebotomy. Utilize the EMR to propose patient medication refills for provider approval. Complete requisitions for tests. Contact insurance companies for pre‑authorizations for patient medications and specialty referrals, including insurance authorization.
- For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent, OR Bachelor’s degree in exercise physiology/science, OR related major or successful completion of a cardiac technician course preferred.
Qualifications
- High School Diploma / GED.
- Certified Medical Assistant (CMA) by the American Association of Medical Assistants.
- Basic Life Support (BLS).
- Experience working in an ambulatory care medical office or equivalent.
- Registered Medical Assistant (RMA) through American Medical Technologists within 1 year.
- Externship in a medical or ambulatory health setting strongly preferred.
- Completion of an accredited Medical Assistant program preferred.
- Completed externship program at MedStar Health may be substituted for experience in an ambulatory care medical office.
Salary Range
This position has a hiring range of $19.55 – $34.25.