Medical Assistant

MedStar Health; Rosedale (MD); On-site; USD 26,932 - 47,182; Full time

Job summary

MedStar Health is seeking a Medical Assistant in Rosedale, Maryland. The candidate will perform clinical and administrative tasks in an ambulatory setting, including assisting with patient examinations, documenting in EMR, and supporting the healthcare team. Ideal candidates will have experience in patient interaction and hold relevant certifications.

This role has a hiring range of USD $19.55 - USD $34.25 per hour, with the position offering a supportive and dynamic work environment.

Qualifications

• 6 months of experience in an ambulatory care medical office is required.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required within one year.
• CPR certification must be obtained within 90 days.

Responsibilities

• Perform clinical and administrative duties under supervision.
• Assist providers with patient preparation and examinations.
• Document activities accurately in the patient's EMR.

Skills

Customer service skills

Patient interaction

Basic computer skills

Education

High School Diploma or GED

Completion of an accredited Medical Assistant program

Tools

EMR systems

Job description

About The Job

Department: Clinical Office - Interventional Gastroenterology
Schedule: Monday - Friday, 8am - 4:30pm
Address: 9000 Franklin Square Dr Baltimore, Maryland 21237

The ideal candidate is described as having 6 months of experience and excellent customer service/patient interaction skills.

General Summary Of Position

The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Complies with governmental regulations and accreditation standards.
• Assists providers with patient preparation for the examination, minor office procedures, and with the examination and education of patients. Supports other members of the clinical care team, assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed.
• Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients for preventative care needs, ongoing support barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, urgent/emergent care or follow-up tasks such as retrieval of documents associated with referrals/testing.
• Conducts motivational interviews that include patient screening and/or coaching on disease management, motivation to change, learning care needs, and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies the provider of findings.
• As part of a High-Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols. Participates in performance improvement initiatives to improve care quality and safety.
• Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.
• Participates in population management activities including awareness of the populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and capturing information that leads to health care improvement activities.
• Performs selected patient and laboratory testing consistent with the scope of practice, including but not limited to Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after examination and documents activities in the EMR or other venues per policy.
• Documents clinically related activities accurately in the patient\'s EMR; performs required patient follow-up (e.g., pap smears, Pb levels, HIV, mammograms, and STDs); collects and processes specimens, completes requisitions, and documents in logbook or other applicable forms/records.
• Provides escort for patients and assists with patient discharge activities; provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities as assigned, including light cleaning, updating records of scheduled equipment maintenance, and managing drug and medical supply inventories.
• Provides telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols.
• Under onsite provider supervision, may insert intravenous catheter for physician-initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision, may insert, remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections (limited to intradermal, subcutaneous, and intramuscular). May perform phlebotomy.
• Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for pre-authorizations for patient medications and specialty referrals, including insurance authorization.
• Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites.
• Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required.
• Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, objectives, and patient care philosophy.

Minimum Qualifications

Education

• High School Diploma or GED required
• Completion of an accredited Medical Assistant program preferred

Experience

• Less than 1 year (6 months) experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at MedStar Health may be substituted for the 6 months experience in ambulatory care medical office.
• For Cardiology offices only: 6 months experience in an ambulatory care medical office or equivalent required, or a Bachelor\'s degree in exercise physiology/science or related major or successful completion of a cardiac technician course (preferred).
• Prior experience as a medical assistant preferred

Licenses and Certifications

• Certified Medical Assistant (CMA) - AAMA by the American Association of Medical Assistants within 1 year required
• Registered Medical Assistant (RMA) - American Medical Technologists within 1 year required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association or American Red Cross within 90 days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills And Abilities

• Clinical competency as verified within 90-day orientation period and annually thereafter.
• Excellent customer service/patient interaction skills.
• Basic computer skills preferred.

This position has a hiring range of USD $19.55 - USD $34.25 /Hr.