Medical Assistant

Montgomery College; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville invites applications for a Medical Assistant in VIP – Rivergate Clinical Staff. The role supports providers by preparing exam rooms, performing in-office tests, and coordinating patient flow.

As a highly organized team member, you will gather screening data, assist with routine procedures, manage referrals, and educate patients while maintaining accurate charting and communication with the care team.

Qualifications

• Education: Graduate of an approved discipline specific program.
• Work Experience: Relevant work experience level typically 1 year.

Responsibilities

• Gathers screening data and coordinates patient flow.
• Assists with in-office diagnostic testing (e.g., spirometry).
• Assists MD/provider with routine office procedures and tests.
• Manages scheduling, triage of calls/emails, and referrals.
• Provides patient/family education and supports continuity of care.

Education

Graduate of an approved discipline specific program

Job description

Discover Vanderbilt Health

Eight hospitals and over 180 clinics make Vanderbilt Health the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: VIP – Rivergate Clinical Staff

Job Summary: Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and manages clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedule’s appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals. The Medical Assistant’s position requires a highly organized individual who can safely manage more than one task at a time, move swiftly throughout the varied responsibilities, and work and interact as part of a team. The Medical Assistant is under the direct supervision of the Provider/Office Manager.

Key Responsibilities

1. Customer Service
   
   • a) Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
   • b) Proactively communicates delays to patients.
   • c) Regulates patient flow/check-in as per protocol.
   • d) Demonstrates professional behavior in all setting visible to patients and visitors.
   • e) Proactively identifies patient/visitor needs and takes steps to assist.
2. Planning and Managing Care
   
   • a) Gathers screening and other data for the health care team.
   • b) Demonstrates individual and team accountability by meeting basic patient/family needs:
     • o Accompanies patients/families to exam rooms
     • o Prepares patient for examination
     • o Performs diagnostic testing (e.g., spirometry).
   • c) Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians
   • d) Assists MD/provider with routine office procedure
     • o Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information
     • o Assesses reason for visit along with documenting height, weight, temperature, and vital signs
   • e) Fulfills clerical responsibilities
     • o Maintains patient charts and other care documents
     • o Prepares diagnostic testing requisitions
     • o Sends/receives and accurately routes referral and precertification information
     • o Schedule’s
3. Patient/Family Education
   
   • Distributes patient family education material as directed by clinical staff
   • Facilitates identification of resources to meet patient healthcare needs
4. Continuous Learning
   
   • Participates in staff meetings.
   • Develops and achieves personal and professional goals.
   • Contributes to the achievement of VIP goals.
   • Participates in the quality improvement through data collection and documentation.
5. Communication and Collaboration
   
   • Communicates and collaborates effectively with all members of the health care team.
   • Coordinate's patient care as directed by the MD/provider
   • Uses EHR effectively.
   • Personal behavior positively influences environment.
   • Receives feedback in a respectful and positive manner.
6. Triages patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
7. Regular and reliable attendance required
8. All other duties as assigned

Technical Capabilities

Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively : Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation : Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience Experience Level: 1 year Education: Graduate of an approved discipline specific program

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Great health care takes great people. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive. We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments.

Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital, Monroe Carell Jr. Children’s Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital, Vanderbilt Stallworth Rehabilitation Hospital, Vanderbilt Bedford Hospital, Vanderbilt Clarksville Hospital, Vanderbilt Tullahoma-Harton Hospital, Vanderbilt Wilson County Hospital. Vanderbilt Health is the Mid-South's largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute-designated Comprehensive Cancer Center for adults and children. We are one of the nation’s busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide. Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid-South and the only training center in Tennessee for many adult and pediatric specialties. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction. Three of our hospitals - Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital - have been awarded a Five-Star Quality Rating from Medicare. We support each other and encourage excellence among every member of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth opportunities, competitive compensation and benefits, and a sense of community and purpose. Join us in advancing health care. Our vision: The world leader in advancing personalized health Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities.