Medical Assistant

Mercy-GoHealth Urgent Care; Springdale (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy-GoHealth Urgent Care is seeking a Medical Assistant to support providers, radiologic technologists, and patients. You will manage patient care, organize workflows, and maintain clear communication to ensure a seamless patient experience.

The role emphasizes accuracy, timely completion of tasks, and living the company values of collaboration, integrity, and accountability in a fast-paced urgent care setting.

Qualifications

• Graduate of a Medical Assistant Program preferred.
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred.
• High school diploma or equivalent required.

Responsibilities

• Conduct patient registration, secure paperwork and insurance documentation.
• Process co-pays and schedule patient appointments.
• Coordinate provider referrals to specialists.
• Answer patient questions and inform them of status.
• Prepare patients for examination and record medical history.
• Perform basic vital signs and escalate critical cases to provider.

Skills

Patient care

Medical terminology

Communication

Team collaboration

Education

Medical Assistant Program

High school diploma

Tools

EHR systems

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Department: Center Operations

Entity: Team Members affiliated with Joint Ventures

Job Relationships

Responsible to: Manager, Regional Operations or On-Site Manager

Assignments received from: Manager, Regional Operations, Team Leader, On Site Manager

Positions supervised: None

Job Summary

In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Job Requirements

Education

Graduate of a Medical Assistant Program preferred

1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred

High school diploma or equivalent required

Work Experience

Medical Assistant experience preferred for Graduate of a Medical Assistant Program

OR

2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred

Knowledge of medical terminology strongly preferred

Required Licenses/Certifications

Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA)).

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standard; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Knowledge, Skills, and Abilities Preferred

None

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalationa critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily