Medical Assistant 3

UCSF Health; San Francisco (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

UCSF Health is seeking a Medical Assistant to support patient care in a fast-paced Ambulatory Services setting across UCSF sites. Under supervision, you will assist with exams, patient flow, and front/back office duties including scheduling, insurance verification, and authorizations.

Ideal candidates have MA certification, CPR, strong computer skills, and the ability to communicate effectively with physicians and patients.

Qualifications

• Certification from an approved Medical Assistant program or equivalent education and experience.
• Current CPR certification.
• Knowledge of insurance verification and authorizations.
• Ability to sit at a computer terminal for extended periods; strong Word/Excel skills.

Responsibilities

• Monitors patient flow and assists with vitals, rooming, and documentation.
• Assist nurses and providers in exams and prep for procedures.
• Handle front and back office tasks including scheduling and referrals.
• Maintain clean, stocked exam rooms and manage supplies.
• Lead/participate in practice councils and process improvements.

Skills

Organizational skills

Problem-solving

Verbal communication

Written communication

Interpersonal skills

Education

Medical Assistant certification program or equivalent education and experience

Tools

Cadence Scheduling

Electronic Health Records

Registration

Job description

Job Description

Under supervision of the Nurse Manager, MA Supervisor, and Charge Nurses, guided by policies and procedures of the Ambulatory Services, the Medical Assistant assists in the delivery of care to patients being seen in the practice. They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department. The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations, and coordinating required medical and financial information. They work as a team member with other staff and consistently project a professional, caring, and courteous demeanor.

The Medical Assistant is responsible for efficient patient flow, supporting multiple physicians, communicating with referring physicians, handling insurance authorizations, and other administrative duties. They must be flexible to work at all UCSF sites and may float to Pediatric Medical Specialties as needed.

Key Responsibilities

• Monitors patient flow in and out of clinic; obtains vital signs, height, weight, pain screening, documentation, and may room the patient.
• Assist nurses and providers in preparation for exams and equipment (e.g., biopsy/PAP).
• Assist with procedures as required for the department specialty.
• Perform basket functions related to patient messages, labs, authorizations.
• Act as chaperone as needed; notify providers of patient delays; communicate delays to front office and assist patients with complaints using conflict‑management skills.
• Other duties as assigned, including completing referrals, obtaining authorizations, and writing patient communications.
• Maintain clean, well‑stocked exam rooms and order/maintain supplies.
• Perform other related duties as needed.
• Lead and participate in unit practice councils/committees; serve as superuser/resource for process improvements.

Living PRIDE Standards

• Follow the Everyday PRIDE Guide and UCSF Medical Center standards for communication and behavior.
• Use effective communication skills with patients and staff; demonstrate proper telephone techniques and etiquette; escort patients or family members as needed.
• Show sensitivity to cultural differences and exhibit teamwork skills.
• Adhere to privacy, confidentiality, and security policies related to PHI.
• Adhere to safety and infection control policies.
• Assume accountability for improving quality metrics and meeting organizational targets.

Work Environment

• Keep work areas neat, orderly, and clutter‑free.
• Dispose of litter throughout the facility.
• Post flyers and posters only in designated areas.
• Know the location of the Environment of Care Manual and report unsafe conditions.
• Protect the physical environment and equipment from damage and theft.

Other Functions and Responsibilities

• Perform other duties as assigned.
• Obtain specimens and perform POCT, including QA/QC and EKGs.
• Maintain mandatory logs (temperature logs, POCT logs, crash cart, emergency kit).

Qualifications

Required Qualifications

• Certification from an approved Medical Assistant program or equivalent education and experience.
• Current American Heart Association CPR Certification.
• Knowledge of insurance verification and authorizations.
• Ability to sit at a computer terminal for extended periods of time.
• Strong computer skills in Word and Excel.
• Strong organizational, problem‑solving, verbal, interpersonal, and writing skills.
• Ability to communicate effectively with team physicians and referring physicians.

Preferred Qualifications

• Bilingual or multilingual capability.
• National certification as a Medical Assistant.
• Experience with Cadence Scheduling, Registration, and electronic health records.
• Two or more years of Medical Assistant experience.

Required Licenses/Certifications

• CPR/BLS through AHA.
• Certification from an approved Medical Assistant program.

Populations Served

Demonstrated ability to provide appropriate care based on individual needs, including age groups: Infant, Child, Adolescent, Adult, Geriatric.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range depends on factors such as work experience and internal equity within the position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the collective bargaining agreement. For details on benefits, visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.