Medical Assistant

Valor Healthcare, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Valor Healthcare in SE San Antonio is seeking a compassionate Medical Assistant to join our Community Based Outpatient Clinic. You will support patient care under physician direction, perform clerical tasks, and help coordinate care with the PACT team.

The ideal candidate has a diploma or certificate in a MA program, at least two years of ambulatory care experience, VA credentialing considerations, BLS, ACLS, and strong English communication.

Qualifications

• Diploma or certificate in an accredited MA program; phlebotomy certification preferred.
• Minimum two years' experience as an MA in primary/ambulatory care; VA contract experience may be required.
• Must be in good standing for VA credentialing; license in the relevant state or territory.
• Current Basic Life Support certification (ACLS as required by VA contract) and proficiency in English.
• Strong computer skills with EMR experience; excellent customer service and communication.

Responsibilities

• Assist with patient care, examinations, and ancillary tests.
• Schedule clinic appointments and manage related recall entries.
• Answer phones and relay messages promptly.
• Prepare patient check-in lists with medication information for the next day.
• Collect lab specimens (urine, blood, sputum) for testing.
• Operate ECG and other diagnostic equipment for routine tests.
• Ensure compliance with OIG, JC, EOC, lab, and related standards.
• Provide excellent patient and colleague service and support enrollment efforts.

Skills

Patient care

Phlebotomy

EMR experience

English proficiency

Customer service

Communication

Education

Diploma or certificate in MA program

Phlebotomy certification

Tools

EMR systems

ECG

Lab equipment

Job description

Description

Valor Healthcare is looking for a passionate Medical Assistant to join our team at the Community Based Outpatient Clinic (CBOC) in SE San Antonio.

About Us

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots - those who serve or have served in the military as well as those who devote their careers to federal government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

• Our leadership team is comprised of veteran, clinician, and business leaders dedicated to providing exceptional care and a world-class patient experience for our nation’s patriots.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

As a Medical Assistant, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with patient care, physical examinations, and ancillary tests.
• Schedule clinic appointments. Specific responsibilities relative to scheduling, PCMM assignments; outpatient clinic appointment recall additions and edits and making entries into the Electronic Wait List.
• Answers phones and timely relays messages.
• Prints, prepares, and organizes patient check-in list with medication list for the following day.
• Collects lab specimens, including but not limited to urine, blood, and sputum from patients for testing.
• Operates electrocardiograph and other diagnostic equipment to administer routine diagnostic test and treatments.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
• Must provide excellent customer service to each patient, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic's outreach events to help support the clinic's enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• Diploma or certificate of an accredited program as approved by the state. Certified and experienced in phlebotomy preferred.
• Minimum two-years' experience as an MA in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.
• Must be remain in good standing through the Veterans Health Administration (VA). Credentialing may be required based on the individual VA contract.
• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency - AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience
• Energetic and optimistic demeanor, with exceptional customer service, communication and interpersonal skills
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.