Medical Assistant

Valor Healthcare, Inc.; Durango (CO); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Valor Healthcare is seeking a dedicated Medical Assistant for the Durango CBOC. This role supports patient care under physician guidance, collaborating with the PACT team to manage care plans and clinic operations.

You will handle patient check-ins, specimen collection, and basic testing, while ensuring VA and clinic guidelines are followed. The position emphasizes strong customer service and patient engagement.

Qualifications

• Diploma or certificate from an accredited MA program.
• Two years’ MA experience in primary or ambulatory care preferred.
• Valid state license and BLS (ACLS if required by VA contract).
• Proficiency in English; strong computer and EMR skills.
• Excellent customer service and safety-sensitive environment compliance.

Responsibilities

• Assist with patient care, examinations and tests as directed.
• Schedule clinic appointments and maintain recall lists.
• Answer phones and relay messages promptly.
• Prepare patient check‑in and medication lists for the next day.
• Collect lab specimens and operate ECG/diagnostic equipment.
• Ensure compliance with OIG, JC, EOC, and VA guidelines.
• Deliver excellent customer service to patients and staff.
• Support outreach events and patient enrollment/retention.
• Adapt to new clinical and operational initiatives.

Skills

Customer service

English proficiency

EMR experience

Computer skills

Education

Diploma or MA certificate

State certification/licensure

Tools

BLS certification

ACLS certification

Job description

Description

Valor Healthcare is looking for a passionate Medical Assistant to join our team at the Community Based Outpatient Clinic (CBOC) in Durango.

This position is 4x/week, 8am-430pm.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and a world-class patient experience.

Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Assistant, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. ? You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with patient care, physical examinations, and ancillary tests.
• Schedule clinic appointments. Specific responsibilities relative to scheduling, PCMM assignments; outpatient clinic appointment recall additions and edits and making entries into the Electronic Wait List.
• Answers phones and timely relays messages.
• Prints, prepares, and organizes patient check-in list with medication list for the following day.
• Collects lab specimens, including but not limited to urine, blood, and sputum from patients for testing.
• Operates electrocardiograph and other diagnostic equipment to administer routine diagnostic test and treatments.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
• Must provide excellent customer service to each patient, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits, or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• Diploma or certificate of an accredited program as approved by the state. Certified and experienced in phlebotomy preferred.
• Minimum two-years’ experience as an MA in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.
• Must be remain in good standing through the Veterans Health Administration (VA). Credentialing may be required based on the individual VA contract.
• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Strong computer skills, including EMR experience
• Energetic and optimistic demeanor, with exceptional customer service, communication and interpersonal skills
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.