Medical Assistant

Health Haven; Okeechobee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Benefits

EAP

Paid Vacation Time

Job summary

Health Haven is seeking a compassionate Medical Assistant to support front-office operations, assist clinical providers, and coordinate patient care in a behavioral health setting.

Responsibilities include scheduling, patient communications, injections and Spravato support, EMR data entry, and ensuring regulatory compliance while delivering excellent patient experiences.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification preferred.

Responsibilities

• Cross-Functional Collaboration: Partner with psychiatrists, therapists, medical assistants, research staff, and admin team to ensure seamless operations.
• Front Office Operations: Welcome patients, answer calls, verify information, collect documents, process payments, and maintain reception area.
• Injection Administration and Spravato support: Prepare, monitor, and document injections within scope and REMS compliance.
• Patient Communication and Customer Service: Interact professionally with patients and families to support care journeys.
• Patient Scheduling and Care Coordination: Schedule, confirm, cancel, and coordinate across service lines.
• Quality and Administrative Support: Maintain accurate records and support efficiency initiatives.
• Regulatory Compliance: Ensure HIPAA/OSHA compliance and infection control.
• Safety and Patient Support: Maintain a calm, welcoming environment and support distressed patients.
• Other Duties as Assigned

Skills

Customer service

Communication

Multitasking

Time management

Empathy

Spanish language

EMR systems

Education

High school diploma

Medical Assistant certification

Tools

EMR software

Job description

Who We Are

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research.

Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development.

We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Who You Are

You are a compassionate, organized, and patient-focused professional who enjoys creating a welcoming experience for every individual who walks through our doors. You remain calm under pressure, communicate with empathy, and are comfortable supporting individuals experiencing mental health challenges. You thrive in a fast-paced clinical environment, enjoy working closely with providers and multidisciplinary teams, and are committed to delivering exceptional patient care while maintaining professionalism, accuracy, and compassion.

What You'll Do

This position focuses on creating an exceptional patient experience by supporting front office operations, assisting clinical providers, coordinating patient appointments, and ensuring efficient daily workflows within our behavioral health practice.

• Cross-Functional Collaboration: Partner closely with psychiatrists, therapists, medical assistants, research staff, and administrative team members to ensure seamless communication, coordinated patient care, and efficient daily operations.
• Front Office Operations: Welcome patients, answer incoming calls, respond to patient inquiries, verify demographic and insurance information, collect required documentation, process payments, and maintain an organized and professional reception area.
• Injection Administration and Spravato® Support: Administer intramuscular and subcutaneous injections within scope of practice while supporting Spravato® treatment sessions through medication preparation, patient monitoring, documentation, adherence to REMS program requirements, and compliance with established clinical protocols.
• Patient Communication and Customer Service: Communicate professionally and compassionately with patients, families, and caregivers while providing exceptional customer service, addressing concerns appropriately, and helping individuals navigate their behavioral health treatment journey.
• Patient Scheduling and Care Coordination: Schedule new and returning patient appointments, coordinate provider schedules, manage appointment confirmations, process cancellations and rescheduling requests, and assist with treatment coordination across multiple service lines.
• Quality and Administrative Support: Maintain accurate patient records, ensure timely documentation, assist with administrative workflows, support operational efficiency initiatives, and contribute to continuous process improvement.
• Regulatory Compliance: Maintain compliance with HIPAA requirements, OSHA standards, organizational policies, infection control procedures, and all applicable regulatory guidelines while protecting patient confidentiality and safety.
• Safety and Patient Support: Provide a calm, welcoming, and supportive environment for patients who may be experiencing emotional distress, anxiety, depression, or other behavioral health concerns by demonstrating professionalism, empathy, patience, and sound judgment while notifying clinical staff when additional support is needed.
• Other Duties as Assigned

What You'll Bring

• High school diploma or equivalent required; Medical Assistant certification preferred.
• Current phlebotomy experience required.
• Experience administering injections required.
• Previous experience working in a behavioral health, psychiatry, primary care, neurology, or specialty medical practice preferred.
• Experience working with individuals experiencing mental health conditions preferred.
• TMS experience is highly preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong customer service and patient communication skills.
• Ability to remain calm and professional while interacting with distressed or emotionally vulnerable patients.
• Excellent interpersonal, organizational, and time management skills.
• Strong attention to detail and ability to multitask in a fast-paced clinical environment.
• Fluent in English; ability to communicate in Spanish is highly preferred.
• Commitment to compassionate, ethical, and patient-centered care.

What We Offer

• Comprehensive Medical Plans
• Dental Insurance
• Vision Insurance
• Employer-paid Short-Term Disability
• Employer-paid Long-Term Disability
• Employer-paid Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Paid Vacation Time